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Customer Implementation Lead

hace 1 semana

San José, San José, Costa Rica Cisco Systems A tiempo completo

About the Role

Cisco Systems is passionate about technology and working with diverse customers to deliver successful projects. Our mission is to provide technology and thought leadership for our customers to rapidly realize the value of their investment.

As a Project Delivery Specialist, you will lead all phases of the customer implementation project lifecycle, working closely with cross-functional teams to ensure timely and efficient delivery. Your primary responsibility will be to plan and execute projects from initiation to closure, ensuring that customer expectations are met and exceeded.

Key Responsibilities

  • Lead and plan customer projects, engaging and empowering project teams to drive results
  • Coordinate project resources, driving performance and ensuring efficient onboarding and offboarding
  • Monitor and track action items, recording decisions, risks, and issues
  • Contribute to continuous process improvements by promoting successful experiences

Success Behaviors

Excellent project managers are enthusiastic about making customers successful, building positive relationships, and providing regular updates on project status. They take initiatives, are creative problem solvers, and continuously improve their skills and seek new learning opportunities.

Requirements

  • Direct experience leading all phases of the customer implementation project lifecycle
  • Experience running multiple projects simultaneously with cross-team dependencies
  • International experience preferred

Necessary Skills

  • Passionate about technology and delivering value to customers
  • Confident presenter to customer personnel
  • Able to take a consultative approach and maintain scope and project boundaries
  • Problem solver who seeks the best solutions for customers
  • Understanding of different software deployment methodologies
  • Proficiency in English language