Commercial Operations Specialist

hace 1 semana


San José, San José, Costa Rica Moody'S A tiempo completo

Role Overview

This Process Improvement Manager position is responsible for driving improvement to Commercial Group processes based on Lean Six Sigma, Design Thinking, and Agile methodologies. The successful candidate will establish an effective program management office and lead process-focused projects to enhance the overall experience for end clients/issuers.

The ideal candidate will have a solid background in Project Management, Process Management, and Program Management Office with experience in managing large complex and mid-size projects within the financial industry. They should also have practical experience leading Lean Six Sigma projects to deliver results and working knowledge of the Quote to Cash process.

Responsibilities

  • Develop and implement process improvements using Lean Six Sigma, Design Thinking, and Agile methodologies
  • Manage and prioritize process-related projects in the pipeline
  • Establish and maintain effective relationships with stakeholders across the Commercial Group to drive process improvements
  • Provide guidance and support to team members to ensure successful project delivery
  • Collaborate with the business, data, technology, risk, legal, compliance, and innovation resources to implement agreed improvements


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