Commercial Collections Specialist

hace 6 días


San José, San José, Costa Rica Lonza A tiempo completo
Company Overview

Lonza is a global leader in life sciences, operating across three continents. Our company's success relies on talented individuals working together to devise innovative solutions that help businesses improve people's lives.

Job Description

The Commercial Collections Specialist plays a crucial role in managing a portfolio of assigned accounts, responding to correspondence, and making telephone contacts to ensure timely invoice payment, follow-up, and account resolution. Key responsibilities include:

  • Developing a collection strategy to track all accounts properly, obtaining promises to pay, organizing and prioritizing customer calls regularly to maximize collections on the largest customers/invoices based on established KPIs and SLAs.
  • Jointly interacting with the commercial area to achieve organizational targets.
  • Addressing and following up disputes on time with the respective area.
  • Maintaining relevant systems, collection calls, and invoice logs with status updates, follow-up details, promises to pay, and/or any other relevant information related to the collection effort.

The Accounts Receivable Collection Expert will work disputes, investigate, and initiate queries with customers on time to resolve unpaid balances based on established KPIs and SLAs.

Required Skills and Qualifications

To excel in this role, you will need:

  • An advanced level of English proficiency (spoken and written).
  • A Technical High School degree in Accounting or an advanced Bachelor's degree or equivalent in Accounting, Business, or a related field.
  • At least 1 year of experience within the related position, proven ability to negotiate with sales/customers, data analysis of credit reports, and order management processes.
  • Highly preferred ERP (SAP) and intermediate Excel skills (including VLOOKUP's and pivot tables).
Benefits

We offer a dynamic and inclusive work environment where our employees can grow professionally and personally. At Lonza, we respect and protect our people and our environment, ensuring that our business results are achieved ethically. If you're looking for a challenging role where you can make a meaningful difference, join us



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