Optimal Capacity Planner for Customer Success

hace 7 días


Alajuela, Alajuela, Costa Rica Smiledirectclub A tiempo completo

At SmileDirectClub, we're looking for a skilled Optimal Capacity Planner to join our team. This role is ideal for an analytical professional with experience in workforce management and strategic planning.

We believe that everyone deserves a smile they'll love, and we want you to be part of it. As an Optimal Capacity Planner, you will play a critical role in ensuring the success of our customer service teams by maintaining an optimal 12-month rolling capacity plan. Your goal will be to support contact center staffing needs, hiring, and budget projections while driving operational efficiency within customer success.

This is an exciting opportunity to leverage your skills in data analysis, forecasting, and problem-solving to make a real impact on our business. You will work closely with our leadership team, including Finance, to provide recommendations and insights that inform our decision-making process.

In this role, you will:



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