Customer Data Management Specialist

hace 1 día


Alajuela, Alajuela, Costa Rica 3M A tiempo completo

About 3M

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At 3M, we're committed to creating innovative solutions that improve lives. Our customers trust us to deliver high-quality products and services that meet their needs.

About the Role

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We're seeking a talented Data Analyst to join our team in the Americas region. As a key member of our Customer Data Management process, you'll work closely with cross-functional teams to drive business growth and improvement.

Responsibilities

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  • Work on validation activities for customer requirements and registration criteria in Legacy systems.">
  • Create, edit, and deactivate attributes for direct customers.">
  • Act as a point of contact and provide training and support to sellers from different 3M businesses.">
  • Contribute to maturity projects with other 3M teams, focusing on hierarchy management, validation, classification, priority, and segmentation.">
  • Communicate KPIs with Customer Operations leaders, driving performance indicators related to customer management.">
  • Administer and follow up on cases originating in CDM BSO Cases in SFDC.">
  • Perform data cleaning and conditioning processes for various projects across Latin America.">

Requirements

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To succeed in this role, you'll need:

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  • A strong analytical mindset and attention to detail.">
  • The ability to work well in a team environment.">
  • Excellent communication and problem-solving skills.">
  • Experience working with specific process systems or methodologies (e.g., AS400, Excel, Power BI, Salesforce).">
  • Proficiency in Spanish, English, and Portuguese speaking and writing.">
  • Strong practical knowledge of Microsoft Excel.">

Benefits

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We offer a range of benefits to support your well-being and success, including competitive pay and benefits packages, opportunities for growth and development, and a collaborative work environment.

Why Join 3M?

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We're an equal opportunity employer committed to diversity, equity, and inclusion. We believe in fostering a culture of belonging, where everyone feels valued and supported. Join us and be part of a dynamic team that's shaping the future of innovation and customer experience.



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