Financial Operations Leader

hace 1 día


San José, San José, Costa Rica Genpact A tiempo completo
Job Title: Assistant Vice President, F&A

Genpact is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Job Summary

We are seeking an experienced Assistant Vice President, F&A to lead our financial operations team. The successful candidate will have excellent interpersonal and analytical skills, with a strong background in finance and accounting. The role requires the ability to handle transaction flow, provide direction, and coordinate accounting & reporting functions to ensure timely closure of the period.

Key Responsibilities
  1. Ensure delivery per customer expectation, meeting defined SLA, and ensuring customer happiness.
  2. Communicate, coordinate & initiate actions ensuring detailed & smooth function of the processes.
  3. Coordinate within the team & ensure all metrics, SLA, and controls align with the customer contract.
  4. Lead governance calls with main stakeholders to drive partnership and establish strategy.
  5. Be a problem solver by analyzing root causes and proposing action plans to run zero-surprise operations.
  6. Provides direction and directives to the departmental team members to perform their duties, establish work priorities, and achieve management objectives.
  7. Share standard methodologies with customers and identify areas of improvement within processes (collections strategy, reconciliation standard processes, AP flows).
  8. Be able to transition new deals into the LATAM region, work with the global teams during all project implementation and design processes and run operations with no surprises.
  9. Experience in internal controls that allows the leader to create a robust control framework in Operations as needed.
  10. Responsible for working with the global Genpact teams and ensuring their requirements are delivered on time.
  11. Understanding of digital assets and tools for the F&A domain.
Qualifications

We seek a candidate with the following qualifications:

  • Commerce Graduate or MBA Finance
  • Advance English
  • Transitions background
  • Internal control knowledge
  • F&A understanding and end-to-end process knowledge, along with transition exposure.
  • Sound financial & commercial business understanding.
  • Resource needs to be upbeat, confident, outspoken & good at communication.
Preferred Qualifications

We also seek a candidate with the following preferred qualifications:

  • Intermediate Portuguese
  • Project Management expertise.
  • Knowledge of Digital tools that apply to the F&A domain would be an added advantage.


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