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Customer Support Representative

hace 2 semanas

Alajuela, Alajuela, Costa Rica Solventum A tiempo completo

**Company Overview:**

Solventum is a healthcare company that enables better, smarter, safer healthcare to improve lives.

We pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best.

At Solventum, we partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy.

We are responsible for handling incoming calls from customers to assist them with their healthcare needs.

The Impact You'll Make:

  • Lead calls from patients, physicians and other facility employees with inquiries and requests regarding NPWT.
  • Analyze the callers request and determine next steps using critical thinking.
  • Determine the best solution for our customers based on guidelines and expertise.
  • Support other workstreams within the organization by providing the corresponding information to the callers or redirecting to the correct team.

Job Requirements:

To succeed in this role, you will need:

  • High School Diploma or equivalent.
  • Advanced English (oral and written) C1.
  • Flexible & Adaptable - with schedule, workflow processes and priorities.
  • Able to convey a positive customer service and team-oriented attitude.

Soft Skills:

You will need to demonstrate:

  • Empathy.
  • Politeness.
  • Active Listening.
  • Critical Thinking.

Technical Skills:

You will need to have:

  • Microsoft Office Knowledge.
  • Computer Skills.

Additional Qualifications:

Prior experience in customer care or healthcare call centers would be beneficial.