Senior Customer Solutions Manager
hace 5 días
We specialize in the design and manufacturing of premium medical devices at Riverpoint Medical Llc. Our ingenuity can be found in our suture technologies, sports medicine fibers and anchors, surgical lighting, and special needle technologies.
In this role, you will take ownership of ensuring customer issues are resolved promptly and efficiently. You will work closely with various internal departments to understand the production process and set accurate order expectations for our customers.
Key Responsibilities:
- Presentation and delivery of information to customers, open order reports and shipping reports
- Development and maintenance of strong relationships with customers and internal stakeholders
- Proactive communication with internal departments regarding order status and any issues that may arise
What We're Looking For:
- Highly motivated and organized individual with a strong focus on customer satisfaction
- Experience in sales, customer service or order administration
- Excellent communication and interpersonal skills
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