Customer Care Solutions Expert

hace 2 días


Alajuela, Alajuela, Costa Rica Tek Experts A tiempo completo

Job Title

Customer Care Solutions Expert

Job Summary

Tek Experts is seeking a highly motivated Customer Care Solutions Expert to join our Sales Support & Customer Care (SSCC) team. In this role, you will be responsible for managing customer cases, collaborating with internal teams, and providing exceptional customer service.

Key Responsibilities

  • Manage customer cases from start to finish, ensuring timely and accurate resolution of technical issues.
  • Collaborate with internal teams, including Support Renewals, Marketing, Support Delivery, and Product Management, to resolve complex technical issues.
  • Provide exceptional customer service by gathering information needed to resolve cases, setting expectations, and delivering guidance on resolutions.

Requirements

To be successful in this role, you should have:

  • Up to 2 years of experience in a customer service, customer support, or related technical support role.
  • Basic understanding of technology-based customer support.
  • Proficiency in both written and spoken English.
  • Higher-level education in a technology discipline or technical certifications.
  • Proficiency in MS Office, including Outlook, PowerPoint, Excel, etc.

Benefits

We offer a competitive salary, comprehensive benefits package, and opportunities for growth and development in a dynamic and supportive environment.



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