Business Solutions Expert

hace 2 días


Alajuela, Alajuela, Costa Rica Tek Experts A tiempo completo

Overview:

Tek Experts is a tech services and support company focused on delivering specialized and unique solutions for clients.

We're problem solvers, engagers, and creative thinkers who always strive to help our customers succeed. Our agile, relationship-based support helps the largest, most innovative enterprises thrive.

If you crave problem-solving, finding improvement in process, learning, and working within a diverse global team, you're the fit we're looking for.

Job Description

The Sales Support & Customer Care (SSCC) team is a unified group that supports Micro Focus sales operations, entitlements, post-sales and Customer Success.

As a member of the SSCC team, your typical day will be a balance between individual reporting efforts and collaboration with your teammates to share best practices and understand each other's goals.

Daily workflows often begin with reviewing priorities and assignments and include communicating with case stakeholders, investigating requests, and internally collaborating with sales or internal support teams.

This role involves serving as single point of contact for customers, supporting client customer service by gathering information needed to resolve cases, setting expectations, and delivering guidance on resolutions.

  • Serve as single point of contact for customers, supporting client customer service by gathering information needed to resolve cases, setting expectations, and delivering guidance on resolutions.
  • Manage the end-to-end customer case lifecycle to ensure incidents are resolved accurately and timely, proactively following up and engaging with the customer.
  • Interact and collaborate cross-functionally with internal teams to resolve cases, including Support Renewals, Marketing, Support Delivery, and Product Management.

Key qualifications for this role include being customer-obsessed, taking initiative, and exceeding expectations, having a passion for IT solutions & service, proficiency in both written and spoken English, excellent communication and negotiation skills, being self-motivated and accountable for meeting your obligations, maintaining positive working relationships, and experience in multicultural environments.

Qualifications
  • Customer-obsessed, taking initiative, and exceeding expectations.
  • Possession of passion for IT solutions & service.
  • Proficiency in both written and spoken English.
  • Excellent communication and negotiation skills.
  • Self-motivated and accountable for meeting your obligations.
  • Maintaining positive working relationships.
  • Experience in multicultural environments.
About Us

Tek Experts is a tech services and support company focused on delivering specialized and unique solutions for clients.

We're a diverse global team of experts dedicated to helping our customers succeed.



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