Dental Care Specialist
hace 1 día
Overview:
We're SmileDirectClub, a digital brand dedicated to providing accessible and affordable orthodontic care. Our mission is to empower individuals to achieve the smile they deserve.
Job Responsibilities:
- Accurately enter patient information into our system.
- Review documents, complete necessary paperwork, and submit to customers in a timely manner.
- Upload documents and customer submissions into SmileCheck.
- Input and review data for Claim accounting.
- Handle escalations, identify anomalies, and report discrepancies.
- Pursue Special Projects and perform other duties as assigned.
- Engage with inbound and outbound customer calls in a team-oriented environment, providing exceptional support and resolving queries efficiently.
Qualifications:
- Customer Service experience with a strong focus on Customer Satisfaction.
- Knowledge of Claim Accounting or Account Receivable processes is advantageous.
- Proficiency in English (C1 level) is preferred, with a minimum of B2+ written and spoken proficiency.
- Mastery of MS Office, particularly Excel, is essential.
- Attention to detail and numerical data input skills are crucial.
- A positive attitude, willingness to help others, and ability to work under pressure are vital.
- Fostering a collaborative team environment is paramount.
About Us:
SmileDirectClub was founded on the principle that everyone deserves a smile they love. We leverage cutting-edge technology to connect licensed professionals, quality clear-aligner products, and customers, increasing access to care for those who need it most.
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