Senior Operations Manager
hace 5 horas
Overview:
We're searching for a Senior Operations Manager (SOM) with proven experience focusing on people management (retention and talent), creativity, and who adds visionary thinking by establishing and assuring a high-performance culture within the designated Line of Business (LoB).
Expected to drive cross-functionally engagements to have a broader impact than its respective LoB.
The SOM is the most senior operations role at the Site/Country and has ample experience in leadership, communication, and leading a high-performing organization and client relationship management.
The role assumes a daily interaction with the client assuring the performance targets and customer satisfaction is optimally managed.
The role will operate within the Operations unit under the Global Delivery Lead and is available at all Tek Experts locations globally.
**Driving exceptional outcomes with purpose-built solutions.
**
Tek Experts is a tech services and support company focused on delivering specialized and unique solutions for clients.
We're problem solvers, engagers, and creative thinkers who always strive to help our customers succeed.
Our agile, relationship-based support helps the largest, most innovative enterprises thrive.
If you crave problem-solving, finding improvement in process, learning, and working within a diverse global team, you're the fit we're looking for.
Join our global team of experts and grow your IT career with us.
Tek Experts is part of TeKnowledge - where innovation meets purpose.
We're transforming the tech landscape globally, delivering advanced technology services, cybersecurity expertise, and unmatched technical skilling, tailored to the unique landscapes of public and private sectors.
**Responsibilities**:
**Operational Responsibilities**:
- Plan by prioritizing customer, staff, and organizational requirements while serving as part of the escalation path for operational issues when needed.
- Onboard a team of specialists and develop the business unit knowledge in Tek Experts.
- Manage and maintain strong relationships with clients, maintaining continuous lines of communication, and keeping relevant key stakeholders informed of all critical issues.
- Responsible for a wider perspective of metrics achievement while ensuring the support team meet KPIs and SLA.
- Manage Operations Managers and delivery managers locally - Run, analyze reports, and create action items to improve the operation and ensure metrics achievement, owning and suggesting plans around people management, attrition, training, and empowerment together with team and stakeholders.
- Manage headcount numbers and work with the client director to update the quotas/targets.
- Maintain open communication with the delivery team to review team's status, metrics, possible issues/needs and proceed with actions while keeping the managers updated on latest news, action plans, etc.
- Attend regular operational and business review meetings as well as concurrent meetings with customer's managers.
- Participate in the review processes and workflow to diagnose areas for improvement.
- Create, implement and maintain business processes, proactively proposing improvement plans where gaps are noticed.
- Performance management and people development (Talent Management) for the LoB.
**People Responsibilities**:
- Play a key role in building management depth by providing guidance and mentorship to all levels of leadership within the line of business.
- Responsible for communicating the strategy and guiding operations managers in attracting, retaining, and developing talent while driving culture and engagement initiatives.
- Ensure the performance management process is in place along with resource & succession planning.
- Develop strong, trusting relationships with operations managers and team members, coaching, mentoring, and inspiring the operations management team to deliver high employee engagement.
Promote a culture that encourages top performance and high morale.
- Work with operations managers to create challenging & achievable goals while creating an atmosphere of success.
Ensure employees know what is expected of them at work so that they can commit, deliver, and focus on what matters most.
- Manage policy design, approval, and compliance.
Qualifications:
- Bachelor's degree or equivalent work experience required, preferred ITIL or related certifications, master's degree is desirable.
- Must have completed the compulsory 1-year NYSC or have an exemption certificate.
- Professional fluency in English is essential, both written and spoken.
- 5-10 years of leadership and people management experience in similar role or capacity, proven operations background.
- Proven experience of managing and developing two levels of management and their direct reports and the ability to build, develop and manage strong client relations, build on trust and integrity.
- Ability to analyze complex problems, interpret operational needs, and devel
-
Senior Operations Manager for Medical Devices
hace 16 horas
Alajuela, Alajuela, Costa Rica Abbott Laboratories A tiempo completoJob Overview">At Abbott Laboratories, we are seeking a highly skilled Senior Operations Manager to lead our medical device manufacturing team. As a key member of our operations department, you will be responsible for overseeing the production process, ensuring high-quality products, and driving business growth.">Key Responsibilities">">Develop and implement...
-
Purchasing and Logistics Operations Manager
hace 4 días
Alajuela, Alajuela, Costa Rica Abbott Laboratories A tiempo completoAbout the RoleThe Purchasing and Logistics Operations Manager is a senior-level position responsible for overseeing the entire purchasing and logistics functions at Abbott Laboratories. This role requires strategic thinking, effective leadership, and strong communication skills to ensure seamless collaboration between internal and external stakeholders.Main...
-
Enterprise Operations Manager
hace 7 días
Alajuela, Alajuela, Costa Rica Amentum A tiempo completoJob Summary:• Amentum seeks a seasoned Enterprise Operations Manager to oversee internal and external facility projects.The successful candidate will be responsible for managing projects, completing tasks to client satisfaction, while adhering to cost, schedule, and contractual requirements.Bold leadership and organizational skills are essential for this...
-
Senior Research Operations Program Manager
hace 1 hora
Alajuela, Costa Rica Zillow A tiempo completoAbout the team The Research Operations team sits within a multidisciplinary team of researchers, Zillow Research & Insights (ZRI), which includes Customer and Partner Insights Strategists, UX Researchers, Behavioral Scientists, and Population Scientists.We all play a significant role within the greater product and marketing organizations.ZRI sits within...
-
Operations Manager Trainee
hace 4 días
Alajuela, Alajuela, Costa Rica Abbott Laboratories A tiempo completo**About Abbott Laboratories**We are a global healthcare leader that helps people live more fully active and healthier lives.At Abbott, we're committed to delivering high-quality medical products and services that make a meaningful difference in people's lives.**Job Overview**We have opportunities for aspiring leaders to join our Operations department as a...
-
Hotel Operations Manager
hace 4 días
Alajuela, Alajuela, Costa Rica Marriott Worldwide A tiempo completoAbout Marriott InternationalMarriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status.The Ritz-Carlton ExperienceWe set the standard for rare and special luxury service...
-
Maintenance Operations Manager
hace 7 días
Alajuela, Alajuela, Costa Rica Abbott Laboratories A tiempo completoAbout the RoleWe are seeking a highly skilled Maintenance Operations Manager to join our team at Abbott Laboratories. This is a fantastic opportunity for an experienced professional to lead and manage maintenance operations, ensuring the highest level of efficiency and effectiveness.Job DescriptionThe successful candidate will be responsible for supervising...
-
Manufacturing Operations Manager
hace 7 días
Alajuela, Alajuela, Costa Rica Abbott Laboratories A tiempo completo**Job Overview**We are seeking an experienced Manufacturing Operations Manager to join our team at Abbott Laboratories. As a key member of our operations team, you will be responsible for overseeing the production process and ensuring that all manufacturing activities are conducted in a safe, efficient, and compliant manner.Salary Range:$80,000 - $120,000...
-
Operations Manager
hace 7 días
Alajuela, Costa Rica Thermo Fisher Scientific A tiempo completoCustomers globally rely on our extensive range of products and services— from life-saving medicines to lab essentials to next-generation instruments. Our Operations team leverages our PPI (Practical Process Improvement Business System) to manufacture and produce these products and continuously improve productivity and quality all while contributing to our...
-
Operations Manager
hace 6 horas
Alajuela, Costa Rica Abbott Laboratories A tiempo completo**Operations Manager****About Abbott**Abbott is a global healthcare leader, creating breakthrough science to improve people's health.We're always looking towards the future, anticipating changes in medical science and technology.**Working at Abbott**At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and...
-
Manufacturing Operations Manager
hace 4 días
Alajuela, Alajuela, Costa Rica Abbott Laboratories A tiempo completo**Job Overview** We are seeking a highly skilled Manufacturing Operations Manager to join our team at Abbott Laboratories. This is an exciting opportunity to lead a team of manufacturing professionals and drive excellence in our operations. Responsibilities:We are looking for a results-driven individual who can effectively manage and coordinate the...
-
Senior Engineering Professional for Cleanroom Operations
hace 16 horas
Alajuela, Alajuela, Costa Rica Abbott Laboratories A tiempo completoAbout Abbott LaboratoriesAbbott Laboratories is a global healthcare leader that creates breakthrough science to improve people's health. We prioritize innovation, anticipating changes in medical science and technology.Our company values include career development with an international organization where you can grow your dream career. You will have access...
-
Manufacturing Operations Manager
hace 7 días
Alajuela, Alajuela, Costa Rica Sgf Global A tiempo completoJob SummaryWe are seeking a highly skilled Manufacturing Operations Manager to join our team at Sgf Global.ResponsibilitiesSet priorities for the team, ensuring effective coordination and collaboration across departments.Determine production schedules based on personnel and material levels, ensuring timely completion of tasks.Assign personnel and monitor the...
-
Advanced Manufacturing Operations Manager
hace 7 días
Alajuela, Alajuela, Costa Rica Samtec A tiempo completoJob SummaryWe are seeking a highly skilled Advanced Manufacturing Operations Manager to join our team at Samtec. As a key member of our engineering department, you will be responsible for leading process improvements and developing innovative solutions to complex challenges in the cable assembly area.Key Responsibilities:Coordinate and complete all...
-
F&B Venue Manager
hace 3 días
Alajuela, Alajuela, Costa Rica Selina A tiempo completoJob OverviewAt Selina, we're revolutionizing the hospitality industry by creating unique experiences for our guests and community. We're seeking a seasoned F&B Venue Manager to oversee the day-to-day operations of our venues, ensuring exceptional customer service, revenue growth, and profitability.
-
Day Shift Operations Manager
hace 4 días
Alajuela, Alajuela, Costa Rica Amentum A tiempo completoR0100682Belen, Costa RicaFull timeAmentum seeks an experienced Day Shift Operations Manager to oversee our team. Key Responsibilities:• Design and implement infrastructure projects supporting research or maintenance needs.• Coordinate and inspect installation activities ensuring products meet design specifications.• Troubleshoot and approve...
-
Alajuela, Alajuela, Costa Rica Philips A tiempo completo**About Philips: A Global Leader in Health Technology**We are a multinational company with approximately 77,000 employees and operations in over 100 countries worldwide. Our mission is to improve the health and well-being of billions of people every year through innovative, customer-first health technology solutions.**Job Description:** Senior Project...
-
Industrial Leadership and Operations Manager
hace 7 días
Alajuela, Alajuela, Costa Rica Abbott Laboratories A tiempo completoAbout the RoleAbbott Laboratories is seeking an experienced Industrial Leadership and Operations Manager to lead our production teams in delivering exceptional business results and meeting expectations on a day-to-day basis.Main ResponsibilitiesThis position requires strong leadership skills, as you will be responsible for training and developing your team...
-
Production Operations Manager
hace 4 días
Alajuela, Alajuela, Costa Rica Medtronic A tiempo completoCareers that Make a DifferenceAt Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life.A Day in the Life of a Production Operations ManagerThe ideal candidate will be responsible for overseeing the development and implementation of activities in production areas to meet...
-
Sales Operations Manager
hace 5 horas
Alajuela, Costa Rica Dhl A tiempo completoEn DHL Express, nuestro propósito es "Conectar a las personas, mejorar vidas".Somos la empresa más internacional del mundo, "la gran máquina amarilla", como nos encanta llamarla.Específicamente en nuestra región de América Central y del Sur, cubrimos 16 países, desde el Parque Nacional Tikal en Guatemala, hasta Ushuaia en Tierra del Fuego -...
