Splunk Trust and Security Liaison

hace 3 horas

San José, San José, Costa Rica Splunk Old (Read Only) A tiempo completo

About Splunk

Splunk is a leading provider of machine data analytics solutions, helping organizations turn raw data into valuable insights. Our mission is to make machine data accessible, usable, and valuable to everyone.

Role Overview

We are seeking a Customer Trust Analyst to join our Global Security team. As a key member of the team, you will be responsible for supporting customer security due diligence and assessment activities, including facilitating customer security assessments, responding to customer security inquiries, and participating in customer meetings and calls to demonstrate Splunk's security control alignment with customer security expectations and industry standards.

Key Responsibilities

  • Provide resources and support to Field Sales, Sales Engineer, and Customer Success teams to assist with addressing customer inquiries, questionnaires, and other requests regarding Splunk's information security program and security controls
  • Lead or assist in security conversations representing Splunk's information security program in meetings with current and prospective customers
  • Facilitate customer security assessments, pre-sales
  • Provide accurate information about Splunk's information security program to customers, demonstrating how our security measures align with their security expectations and contractual commitments
  • Manage feedback and observations from customer security assessments, and engage with stakeholders, where appropriate, to determine applicable actions and monitor resolution
  • Contribute to developing customer-facing documentation that represents Splunk's information security program and controls
  • Provide security expertise in an advisory role to Legal teams in the contract-negotiation process to ensure that contract terms accurately reflect Splunk's cybersecurity capabilities
  • Drive process improvement and automation initiatives to continuously mature the service to more effectively support Sales in shortening the sales cycle and meeting customer expectations

Requirements

  • 5+ years of applicable work experience in Information Security or Compliance with a Bachelor's degree, or 3+ years with a Master's degree
  • Functional knowledge of cybersecurity principles, concepts, technologies, and security compliance frameworks (e.g., ISO 27001, ISO 27018, SOC 1/SSAE 18, SOC 2, NIST CSF, HIPAA, PCI-DSS, COBIT, CSA CCM, SIG)
  • Basic understanding of cloud security principles
  • Customer service-oriented with a problem-solving approach
  • Experience communicating directly with customers representing information security topics
  • Strong written and verbal communication, and critical thinking ability
  • Ability to learn quickly and develop a solid grasp of Splunk security policies, controls, and product and service offerings
  • Able to accurately articulate security information in clear and concise terms to customers
  • Team-oriented, proactive, and able to work independently
  • Ability to multitask, balance, and prioritize work in a dynamic environment, ensuring SLAs are met
  • One or more of the following certifications is preferred: CISSP, CRISC, CISM, CISA, CCSK, GIAC, CCSP, CSX, and CTPRP

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