Strategic Solutions Expert

hace 7 horas


San José, San José, Costa Rica Splunk A tiempo completo

Company Overview

Splunk is a leader in the Unified Security and Observability Platform, empowering 11,000+ organizations to achieve enterprise resilience.

We value diversity, equity, inclusion, and belonging, fostering a culture where employees can thrive and bring their authentic selves to work.

Job Description

As an On-Demand Consultant, you will be a trusted technical advisor to customers, providing high-quality technical advice on Enterprise level architecture, implementation, configuration, and optimization work in complex environments.

Key responsibilities include:

  • Strategic case-based delivery for On-Demand, ensuring customer satisfaction and aligning requirements with each request.
  • Partnering with internal resources and customer-facing teams to manage customers and drive continued use of the On-Demand service.
  • Executing practice key performance indicators and contributing to process creation, collateral development, and tools implementation.

Required Skills and Qualifications

Technical skills:

  • Solid experience in technical consulting or big-data analytics.
  • Statistical and analytical modeling is a plus.

**Splunk Core focus:**

  • Several years of administering and using Splunk.
  • Splunk implementation experience.
  • Splunk Cloud experience.
  • Cloud Fundamentals Consultant Accreditation.
  • Splunk architecture experience.
  • Experience with Cloud Migration Projects.
  • Strong SPL skills and experience a must.

Soft Skills

  • Ability to act as a trusted technical advisor to customers for assigned tickets within the bounds of the On-Demand Service.
  • Outstanding written and oral communication skills are a must.
  • Strong customer-facing soft skills, instilling confidence and providing guidance towards resolution with high customer satisfaction.
  • Highly developed skills for problem-solving and problem resolution.
  • Ability to balance multiple customers and competing priorities.

Benefits

  • A remote position with limited travel for internal Splunk business.
  • An Equal Opportunity Employer committed to diversity, equity, inclusion, and belonging.


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