Strategic Solutions Expert
hace 7 horas
Company Overview
Splunk is a leader in the Unified Security and Observability Platform, empowering 11,000+ organizations to achieve enterprise resilience.
We value diversity, equity, inclusion, and belonging, fostering a culture where employees can thrive and bring their authentic selves to work.
Job Description
As an On-Demand Consultant, you will be a trusted technical advisor to customers, providing high-quality technical advice on Enterprise level architecture, implementation, configuration, and optimization work in complex environments.
Key responsibilities include:
- Strategic case-based delivery for On-Demand, ensuring customer satisfaction and aligning requirements with each request.
- Partnering with internal resources and customer-facing teams to manage customers and drive continued use of the On-Demand service.
- Executing practice key performance indicators and contributing to process creation, collateral development, and tools implementation.
Required Skills and Qualifications
Technical skills:
- Solid experience in technical consulting or big-data analytics.
- Statistical and analytical modeling is a plus.
**Splunk Core focus:**
- Several years of administering and using Splunk.
- Splunk implementation experience.
- Splunk Cloud experience.
- Cloud Fundamentals Consultant Accreditation.
- Splunk architecture experience.
- Experience with Cloud Migration Projects.
- Strong SPL skills and experience a must.
Soft Skills
- Ability to act as a trusted technical advisor to customers for assigned tickets within the bounds of the On-Demand Service.
- Outstanding written and oral communication skills are a must.
- Strong customer-facing soft skills, instilling confidence and providing guidance towards resolution with high customer satisfaction.
- Highly developed skills for problem-solving and problem resolution.
- Ability to balance multiple customers and competing priorities.
Benefits
- A remote position with limited travel for internal Splunk business.
- An Equal Opportunity Employer committed to diversity, equity, inclusion, and belonging.
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