Business Process Management Lead

hace 4 semanas


San José, San José, Costa Rica Wns Global Services A tiempo completo
Job Description

As a Business Process Management Lead at WNS Costa Rica, you will play a key role in driving operational excellence and deep domain expertise to deliver business value to 400+ clients. Our delivery center is fully functional and scalable, serving various industries with strong socio-political factors.

Our Mission:

We enable clients to outperform with our passion for service and innovation. We pursue to understand client's business, and create impactful solutions that drive agility and excellence into their business processes.

Our Values:

  • Client First
  • Integrity
  • Respect
  • Collaboration
  • Learning
  • Excellence

Key Responsibilities:

  • Credit and Underwriting activities: customer service support for credit line amounts, requests for increase and status
  • Launch activities: customer service support for onboarding, validation calls, special projects and cards
  • Invoice management activities: customer service support for authorizations, billing management and invoice processing
  • Customer service activities: support for disputes, account changes, merchant reimbursements and web/portal activities
  • Process and system governance activities: customer service support for system issues / notices and spam

Requirements:

  • Minimum of one (1) year of contact center and customer relationship management experience
  • Outstanding communication skills, both written and verbal
  • Demonstrated ability to handle multiple tasks
  • Excellent time management skills
  • Computer skills, including typing
  • English B2+
  • French Advanced

Estimated Salary: $60,000 - $80,000 per annum, based on industry standards and location.



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