Global User Experience Research Specialist

hace 6 días


San José, San José, Costa Rica Atlas Hxm A tiempo completo

We believe in a world without borders, where businesses can thrive globally.

At Atlas Hxm, we're the pioneers of Direct Employer of Record (EOR) solutions. We empower companies to expand internationally, streamlining their HR and payroll processes. Our technology is built on the principle that companies should be able to employ anyone, anywhere, in the world.

In this role, you'll lead user research initiatives to drive product development. You'll collaborate closely with product management, designers, and developers to gather insights and inform design decisions. Your work will have a direct impact on our products and services, shaping the experience for our clients and their users.

**Responsibilities:**
- Develop research plans, objectives, and methods to gain deep user insights
- Conduct interviews with external and internal users to identify usage patterns and effectiveness of product features
- Work closely with UX designers to build wireframes based on synthesized user research findings
- Collaborate with designers and developers to review designs, discuss product features, and implementation

**Requirements:**
- At least 4 years of professional experience conducting user research for a product company, preferably B2B SaaS
- Excellent understanding of user behavior, psychology, and UI design principles
- Expertise in qualitative and quantitative research methods
- In-depth knowledge of product building and development processes
- Creativity, attention to detail, and hands-on experience with design tools (portfolio required)
- Previous experience with B2B SaaS solutions, particularly in HRIS, Payroll, Tax, or Payment Process companies, is a plus

**What We Offer:**
- A diverse and inclusive environment, with over 40 nationalities represented and 90+ languages spoken
- Flexible PTO and birthdays off
- Growth and development opportunities, including access to Coursera, a leading learning and certification provider
- The chance to challenge yourself in a high-performing organization and leave each day knowing you've made an impact



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