User Experience Design Director

hace 2 semanas


San José, San José, Costa Rica Critical Mass A tiempo completo

Job Overview

Critical Mass is seeking a highly skilled User Experience (UX) Design Lead to join our team. As a UX Design Lead, you will play a key role in strategically guiding the team to deliver exceptional user experiences in UX projects.

About the Role

You will be responsible for aligning the team with business goals and user needs, developing complex and innovative UX strategies, planning project execution, conducting research and design-thinking exercises, defining information architecture, providing direction and quality assurance on solution proposals, and ensuring the proper handoff of final designs to developers.

Your Responsibilities

  • Work closely with clients, business partners, industry experts, and the development team to achieve business goals
  • Carry out complex user experience and user behavior testing to determine needs, feelings, desires, and pain points
  • Conduct user research, including user testing, A/B testing, shadowing, interviews, data analysis, measuring product performance, psychographics analysis, observational research, heuristic analysis, card sorting, and empathy maps
  • Structure user research insights using design-thinking exercises, including personas, user journeys, and storyboards
  • Propose innovative UX strategies that go beyond the ask to achieve business opportunities
  • Design complex and innovative information structure hierarchies based on UX strategy
  • Sketch out and come up with solution proposals
  • Prepare handoff for the development team, including design comps, design assets, redlines, and UX documentation
  • Help build team culture with drive, collaboration, transparency, and inspiring spirit
  • Define design quality standards for different UX project types
  • Create and optimize UX design execution processes for different client environments to ensure optimal delivery
  • Understand, analyze, and respond to client briefs and requests
  • Guide, teach, and provide direction and oversight for the design team regarding all UX tasks to ensure deliverables meet high-quality standards
  • Develop design estimates, direct proper casting for design projects, and contribute to project allocation
  • Provide reliable quality assurance on all deliverables
  • Collaborate with other discipline leads to improve workflows and frameworks to ensure project success with client and user satisfaction
  • Manage the success of a visual design scope and partner with producers to ensure deadline schedules are met and are on budget
  • Anticipate obstacles and flag situations that may impact quality or delivery success
  • Manage and design departmental processes, including performance management, career paths, and design quality standards
  • Mentor and coach team members through project development and performance management
  • Build and maintain a rapport with clients, creative partners on client-side, and other partners agencies and vendors, while developing innovative proposals to ensure departmental growth and new business opportunities
  • Contribute to the innovative development of the UX team
  • Stay current with the latest design trends, systems, tools, technologies, and platforms, and foster a collaborative learning environment among team members that encourages them to strive for excellence


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