MySQL Cloud Support Specialist

hace 1 mes


San José, San José, Costa Rica Oracle A tiempo completo
Job Summary

As a member of the Oracle Support organization, you will play a critical role in delivering exceptional post-sales support and solutions to our customers worldwide.

Your primary focus will be on resolving technical customer inquiries via phone and electronic means, as well as providing expert advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

You will serve as the technical interface to customers, Original Equipment Manufacturers (OEMs), and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance, and use of Oracle products.

Key Responsibilities
  • Provide technical support to customers via phone, email, and electronic means
  • Collaborate with internal Oracle employees to resolve customer issues and improve support processes
  • Develop and maintain in-depth knowledge of Oracle products and services
  • Work with senior support engineers and management to resolve complex customer issues
  • Meet or exceed customer satisfaction targets while adhering to Oracle's support guidelines
Requirements

To succeed in this role, you will need:

  • Strong technical skills and knowledge of Oracle products and services
  • Excellent communication and problem-solving skills
  • Ability to work independently and as part of a team
  • Strong analytical and troubleshooting skills
  • Ability to meet or exceed customer satisfaction targets
About Oracle

Oracle is a global leader in enterprise software and cloud computing. We are committed to helping our customers succeed in a rapidly changing technology landscape.



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