MySQL Cloud Support Specialist

hace 2 meses


San José, San José, Costa Rica Oracle A tiempo completo

Job Summary

As a member of the Oracle Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales customer inquiries via electronic means, as well as, technical questions regarding the use of and troubleshooting for Oracle's Electronic Support Services.

Key Responsibilities

  • Facilitate customer relationships with Support and provide advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
  • Provide technical support to customers, Original Equipment Manufacturers (OEMs), and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance, and use of Oracle products.
  • Maintain high levels of customer satisfaction while meeting guidelines, mostly through electronic means.
  • Work with general guidance from senior support engineers and management, and in some areas, may work independently.
  • Develop solutions through research, collaboration, or problem replication.

Requirements

Career Level - IC2



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