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Data Analyst, Quality Review Specialist
hace 2 meses
Data Analyst, Quality Review
Western Union is seeking a highly skilled Data Analyst, Quality Review to join our team. As a Data Analyst, Quality Review, you will play a critical role in analyzing QA data, participating in various projects related to Quality Assurance initiatives, and contributing to the development and implementation of new Quality Assurance processes and tools.
Key Responsibilities:
- Run Business as usual data processes and recurring QA reporting based on set requirements.
- Assist the team's daily workflow and utilize a variety of tools (Excel, PowerBi, SQL, Visual Analytics, Snowflake) and data sets to gather, evaluate, and drive analytical insights for Global Operations, Partner sites, and Quality Assurance.
- Provide feedback and recommendations to Global/Partner Operations and QA Specialists, Supervisors, and Managers.
- Recommend key metrics for performance and process improvements and develop/maintain the reports, dashboards, and scorecards to track metrics from multiple data sources.
- Build and manage data tools to enable global teams and management to measure performance. Troubleshoot issues and continuous improvement to create efficiency.
- Owning the updating of data sources and applying sampling solutions.
- Engage in problem-solving sessions to make recommendations on Business-as-usual reporting improvements and changes to implement solutions. While considering data quality and governance.
Requirements:
- Bachelor's degree or be a student in Data Analytics, Mathematics, Statistics, or similar with 1+ year of experience of relevant data analysis, operations. Experience in Quality Assurance as an advantage.
- Data Analytics Course Certifications as an advantage.
- Knowledge in Excel, PowerBi, SQL, Visual Analytics, Snowflake. Cloud-based technology.
- Strong analytical skills and experience at analyzing large volumes of complex data and information and presenting it in a clear and concise manner.
- Important skills requirement: customer focus, analytical and problem-solving skills. Time management, communication skills (written and spoken), critical thinking, and adaptability in the dynamic context.
Benefits:
As a Data Analyst, Quality Review at Western Union, you will have access to a range of benefits, including short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms. You will also have access to our hybrid work model, which enables employees to divide their time between working from home and working from an office location.
Our Hybrid Work Model:
Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives, which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.
