Associate, Digital Review Team Analyst

hace 2 semanas

Santa Ana, Costa Rica Western Union A tiempo completo

Associate, Digital Review Team Analyst - Santa Ana, Costa Rica

Are you ready to join an advanced team that customers depend on to prevent fraudulent transactions? Are you ready to unleash your potential in a global company that moves money for better? Join Western Union as an Associate, Digital Review Team Analyst.

Western Union powers your pursuit.

We are looking for someone who would be part of the Digital Review Team as an Associate, Digital Review Team Analyst responsible for analyzing digital transactions in Western Union.

Role Responsibilities

Analyze digital transactions to make sure that no fraudulent activity is involved. Communicate with Western Union customers as needed to verify details regarding specific money transfer as well as support WU.com customers with their identity verification ensuring that Compliance regulations are met (typically 50 to 70 daily calls). Resolve problems and decide when to escalate a case or to proceed with the regular transaction/customer profile verification handling procedures. After completing our training program, you will be skilled in Risk Assessment and be able to provide an excellent customer experience.

Role Requirements

For such a detail-oriented role we need you to be self-motivated team player who is focused on giving the highest level of customer service via phone, have strong analytical skills and very attentive to detail. You must have great attitude and be able to adapt to a dynamic work environment. We require you to be fluent in English, written and verbal (81% - B2+). Highschool education is required. We need you to have strong ability to multitask using internal database systems, capable of making independent decisions with a results-oriented approach, and adaptability to work both individually and within a team. Mon-Sun schedules. Availability to work on weekends.

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Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and lifeinsurance, and access to best-in-class development platforms, to name a few ( ). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interviewprocess or in an offer of employment.

Your Costa Rica- specific benefits include:

Asociación Solidarista In house company doctor services Transportation services options Referral Program award Employee Resource Groups (ERG) and committees to volunteer with Pan American Medical and Life insurance Cafeteria Discounts

Our hybrid work model

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate. 

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.

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