Digital Transaction Analyst Associate

hace 2 semanas


Santa Ana, Costa Rica Western Union A tiempo completo

Digital Transaction Analyst Associate

We are looking for a skilled Digital Transaction Analyst Associate to join our team at Western Union.

About the Role

  • As a Digital Transaction Analyst Associate, you will be responsible for analyzing digital transactions to prevent fraudulent activity.
  • You will communicate with Western Union customers to verify details regarding specific money transfers.
  • Resolve problems and decide when to escalate a case or proceed with regular transaction/customer profile verification handling procedures.
  • You will be skilled in Risk Assessment and provide an excellent customer experience.

Requirements

  • You should be a self-motivated team player with strong analytical skills and attention to detail.
  • Fluency in English, written and verbal, is required.
  • High school education is required.
  • You should have the ability to multitask using internal database systems and make independent decisions with a results-oriented approach.
  • Availability to work on weekends is required.

Benefits

  • Access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms.
  • Asociación Solidarista, in-house company doctor services, transportation services options, Referral Program award, Employee Resource Groups, and Pan American Medical and Life insurance.
  • Cafeteria Discounts.

Our Hybrid Work Model

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives.



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