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Commercial Group Efficiency Manager

hace 1 semana

San Francisco, Heredia, Costa Rica Moody'S A tiempo completo
Job Overview:

We are seeking a highly motivated and detail-oriented Sales Operations professional to join our Commercial Operations Process team. As a Sales Operations Process Improvement Specialist, you will play a critical role in driving improvement to Commercial Group processes and enhancing customer experience.

Key Responsibilities:
* Support the development and implementation of process improvements
* Collaborate with cross-functional teams to identify areas for improvement and implement changes
* Analyze data and metrics to measure process performance and identify areas for optimization
* Develop and maintain process documentation and dashboards to facilitate communication and decision-making
* Build strong relationships with internal stakeholders, particularly in the Sales organization
* Participate in and support the coordination of activities and ad hoc projects

Responsibilities & Requirements:
* Bachelor's degree in business, economics, or engineering background
* 3-5 years of working experience with a proven background in Project Management, Process Management or Sales Operations
* B2 or higher English language proficiency
* Analytical problem-solving capabilities
* Experienced in problem solving through process reviews and data analysis
* Curious, resourceful, thinks critically, fully explores problems and/or opportunities and proactively provides recommendations and solutions backed by data
* Exercises sound judgment and can articulate their own views
* Results oriented and focuses on results, bringing issues to a timely closure
* Able to prioritize and complete work tasks efficiently and optimally

Our Culture:
Moody's is committed to fostering a culture of diversity, equity, and inclusion. We value different perspectives and backgrounds and strive to create an environment where everyone feels valued and supported.