Senior Global Separations Operations Specialist

hace 3 días


San José, San José, Costa Rica The Coca-Cola Company A tiempo completo

**Position Overview**

This role provides advanced support for employees, retirees, managers, and stakeholders globally.

Serves as the primary point of contact to resolve escalated issues, implement severance policies, employee separations, and Total Rewards programs.

This position requires collaboration with various teams to ensure seamless execution.

Key Responsibilities:

  • Provide best-in-class support for employees during sensitive and complex events including separation & retirement
  • Assess needs and create processes that support/improve separation and retirement operations
  • Own documentation, creation, and ongoing maintenance of Standard Operating Procedures (SOPs)
  • Work closely with Transition Consultants to ensure accurate and up-to-date Transition Guides and package materials
  • Create, distribute, and maintain a Book of Record (BOR) for restructures, including tracking changes in employee status that impact BOR accuracy and severance payments
  • Consult with HR Business Partners to ensure clean execution of restructures, accurate and timely package creation/delivery, insightful financial expenditure, and outplacement reporting
  • Analyze data, build informative metrics, and reporting that support dashboards
  • Provide ad hoc reporting
  • Advanced Care support for highly sensitive escalations for global employees and stakeholders
  • Partner with Employee Relations and regional teams for ER terminations
  • Subject Matter expert for Global separation processes (voluntary and involuntary)
  • Ensure compliance with local and regional regulations or laws
  • Work closely with analysts directing/monitoring workflow and ensuring accurate and timely reporting, issue response, payroll, and vendor file submissions
  • Provide backup support for NA Separations Consultant when needed

Required Experience:

  • University/Bachelor's degree or equivalent work experience
  • Fluent in English
  • 5+ years of Payroll, Separations, Benefits experience
  • Experience working with complex issues and senior stakeholders
  • 2+ years of experience using Workday

Functional Skills:

  • Customer Service Skills/Salesforce
  • Workday
  • Payroll
  • Separations/Severance
  • Advanced Microsoft Excel Skills

Our Purpose and Growth Culture:

We are taking deliberate action to nurture an inclusive culture grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what's possible, and believe in continuous learning to improve our business and ourselves.

We focus on four key behaviors - curious, empowered, inclusive, and agile - and value how we work as much as what we achieve.



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