Help Desk Specialist

hace 2 meses


San José, San José, Costa Rica Datasite A tiempo completo

Datasite is a leading provider of data rooms and SaaS technology for M&A and high-value transactions. We operate in over 170 countries, fostering a culture where employees bring unique perspectives and skills.

We are seeking a bilingual Product Support Specialist to provide world-class support to our global clients. If you excel in delivering exceptional customer experiences, we want to hear from you.

This position is based in Heredia, Costa Rica, with a hybrid schedule (Monday - Friday, 2:00pm-11:00pm CST). You will be required to work from a location with high-speed internet access (minimum 25Mbps download & 5Mbps upload speeds).

To succeed in this role, you should demonstrate the following qualities:

  • A strong sense of integrity and commitment to customer satisfaction
  • Passion for excellence and a willingness to go above and beyond
  • Out-of-the-box problem-solving skills and a solutions-oriented mindset
  • Great listening skills and effective communication abilities
  • Strong time management and organizational skills

Your key responsibilities will include:

  • Providing product support via phone, email, or web meetings
  • Troubleshooting issues and resolving customer queries
  • Collaborating with team members to achieve timely resolutions
  • Delivering training and guidance to customers on Datasite products
  • Capturing service requests, interactions, and communications in Salesforce Service Cloud

We offer a competitive salary range of $40,000 - $55,000 per year, commensurate with experience. Additionally, you will have the opportunity to develop your knowledge of industry trends and customer use cases.

Please note that this position requires:

  • High school diploma or equivalent
  • Expert fluency in both Spanish and English
  • Strong technical aptitude and learning agility
  • 1-3 years of previous experience in client service or product support
  • Intermediate Excel skills, including experience with functions such as VLOOKUP

We are an equal opportunity employer and foster diversity and inclusion in the workplace.



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