Digital Transformation Program Manager

hace 3 días

San José, San José, Costa Rica Microsoft A tiempo completo

Company Overview

Microsoft Operations is a dynamic and innovative team that delivers exceptional value to our customers, partners, and employees. We are passionate about driving excellence, embracing challenges, and making a lasting impact on the world.

About Us

We offer a unique opportunity to work on exciting global projects in an environment that values diversity, fosters talent development, and recognizes outstanding contributions. Our team is committed to delivering world-class customer experiences, process efficiency, and timely results.

Role Summary

The Digital Transformation Program Manager will play a key role in shaping next-generation experiences for internal stakeholders and end customers. This exciting and challenging position requires a strong leader who can drive business program planning, design, and execution.

Duties and Responsibilities

  • Business Program Planning and Design
    • Supports and contributes to performing program landscape research and analysis (e.g., internal and/or external market, sales, delivery), forecasting, and examining business trends (e.g., customer feedback and expectations) to identify audience size and program scope, and stay current, agile, and competitive.
    • Collaborates with others to understand overall business goals, objectives, and strategies, as well as short- and long-term business priorities.
    • Understands and identifies current program risks, impact, and mitigation plans in collaboration with others.
    • Works with cross-functional (e.g., organizational, product, business) stakeholders (e.g., Engineering) to design programs from initiation to delivery with guidance.
    • Collaborates to produce collateral (e.g., proposals, strategy walking deck, internal and external pitch content) to incorporate stakeholder needs and ensure the business objectives are met.
    • Supports and contributes to define and track the success criteria and performance metrics (e.g., Objectives and Key Results (OKRs) and Key Performance Indicators (KPIs)), such as quality, adoption, usage, impact, and effectiveness for the program.
  • Buisness Program Excellence and Execution
    • Collaborates to define and execute on landing and communication plans, such as the target audience(s) and communication strategy.
    • Begins to maintain the rhythm of business (ROB) during plan execution to ensure participants and stakeholders are communicating and responding according to the necessary cadence.
    • Begins to independently work across teams (e.g., Landing, Design, Engineering, Supply Chain, Finance, Technical Program Management) to ensure all program requirements are understood and can be met.
    • Works with others to evangelize programs to stakeholders, partners, and customers to gain buy-in.
    • Leverages data and performance metrics (e.g., Objectives and Key Results (OKRs) and Key Performance Indicators (KPIs)) to demonstrate the value of the program and show business impact with minimal guidance.
    • Begins to adapt communication style and storytelling strategy according to audience and business needs.
  • Business Program Management
    • Assists others who overlook a portfolio of projects including the project plan, timelines, milestones, financial management, performance metrics, and/or resource needs for programs.
    • Communicates the program status to relevant stakeholders and holds them accountable for following the established schedule, and risk mitigation plans and processes, with minimal guidance.
    • Demonstrates an understanding of mapping or how systems work and impact one another.
    • Collaborates with others who work with other teams (e.g., Supply Chain, Engineering, Sales) to ensure program processes are rigorous and executed efficiently.
    • Helps develop processes around scope and scheduled changes for programs, and communicates them to stakeholders.
  • Business Program Evaluation and Improvement
    • Collaborates with others to conduct cost-benefit analyses to examine performance to value drivers (e.g., profit and loss (P&L), return on investment (ROI)).
    • Begins to contribute to monthly business review (MBR) and begins to run rhythms regularly to identify what is working and what is not, and helps make improvements accordingly.
    • Begins to independently collect and evaluate success criteria and performance metrics (e.g., Objectives and Key Results (OKRs) and Key Performance Indicators (KPIs)), such as adoption, usage, impact, and effectiveness for the program.

About the Role

This is an excellent opportunity to join Microsoft's Operations team and contribute to delivering exceptional customer experiences. The successful candidate will have a strong background in program management, excellent communication skills, and the ability to work collaboratively with cross-functional teams.

Requirements

This role requires a bachelor's degree in Business Administration, Computer Science, or a related field, with 5+ years of experience in program management, preferably in a technology company.

A high salary of $140,000 - $180,000 per annum, depending on experience, is offered to attract top talent. Benefits include medical, dental, vision insurance, 401(k) matching, flexible work arrangements, and professional development opportunities.

Location

This role is based in Redmond, Washington, with remote work options available. Microsoft offers a generous relocation package for those who need to move to this location.

Application Process

To apply, please submit your resume and cover letter explaining why you are suitable for this role. Shortlisted candidates will be contacted for further discussions.

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