Digital Transformation Professional

hace 5 días


San José, San José, Costa Rica Fragomen A tiempo completo
About the Role

Fragomen, a leading global immigration services provider, is seeking a highly skilled Digital Transformation Professional to join its talented team.

This role will be located at Fragomen's San Jose office, driving innovation and excellence in technology adoption. As a key member of the team, you will report directly to the Senior Adoption Manager.

Key Responsibilities
  • Change Management and Communication: Participate in planning and executing change management strategies to drive adoption of new technologies or processes. Develop comprehensive strategies to overcome adoption barriers, including effective communication plans to enhance awareness.
  • Project Management: Coordinate technology adoption projects from initiation to completion. Establish clear project goals, timelines, and deliverables. Ensure seamless adoption of new technologies and processes, and resolve any challenges that arise.
  • Stakeholder Engagement: Collaborate with key stakeholders, including technology teams, Partners, and legal team members, to understand needs and concerns.
  • Educational Awareness: Design and deliver online, interactive educational programs tailored for both legal teams and clients, ensuring they gain the knowledge and skills necessary to effectively utilize the new technology or process. Develop adoption materials such as guides and FAQs, host educational webinars, and offer ongoing support as needed.
  • Metrics and Evaluation: Establish key performance indicators (KPIs) to measure the success of adoption efforts. Regularly evaluate progress and recommend data-driven optimizations.
  • Documentation and Reporting: Maintain accurate records of adoption activities, including training sessions, feedback received, and issues encountered.
  • Continuous Improvement: Stay current with industry trends and best practices in adoption and change management. Proactively identify opportunities for improvement and implement enhancements to adoption processes.
Requirements
  • Bachelor's degree or equivalent experience.
  • A minimum 2+ years of business immigration case work background; non-U.S. immigration experience is a plus.
  • Global immigration experience is preferred.
  • Proven experience in designing and delivering training programs, preferably in an IT or technology-related field.
  • Ability to comprehend and utilize advanced technological tools and solutions.
  • Excellent communication and interpersonal skills, with the ability to effectively convey complex technical concepts to non-technical audiences.
  • Demonstrated ability to work effectively in a team, and to drive change through collaboration.
  • Familiarity with various change management processes and techniques.
  • Strong problem-solving abilities coupled with a self-driven and motivated approach to tasks.
  • Ability to work successfully in a remote environment, demonstrating strong self-discipline, communication skills, and collaboration abilities.
  • Skilled in project management and juggling multiple initiatives simultaneously.
  • Inherently meticulous about visual presentation and formatting.
  • Proficiency in MS Word, PowerPoint, and Excel suites.
  • Experience with video recording or editing software is recommended.
  • Flexibility in work schedule and willingness to travel as needed.
Benefits

We value our people and offer employees a broad range of benefits, which includes paid days off, insurance, and other financial benefits. We encourage you to ask us about these benefits.



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