IT Service Delivery Coordinator

hace 7 días


Alajuela, Alajuela, Costa Rica Tek Experts A tiempo completo

About Us

Tek Experts is a technology services and support company dedicated to delivering innovative solutions that drive business outcomes. With a focus on agility and customer satisfaction, we provide customized support that helps enterprises thrive in today's fast-paced landscape.

Job Summary

We are seeking an experienced Technical Customer Success Specialist to join our Sales Support & Customer Care (SSCC) team. This individual will play a critical role in ensuring customer satisfaction by resolving complex technical issues, managing case lifecycles, and collaborating with internal teams.

Key Responsibilities

  • Manage end-to-end customer case lifecycles to ensure accurate and timely resolution of incidents.
  • Proactively follow up and engage with customers to ensure their needs are met.
  • Collaborate with internal teams, including Support Renewals, Marketing, Support Delivery, and Product Management, to resolve complex technical issues.
  • Maintain the client database, keeping customer information up to date and reconciled.

Requirements

To be successful in this role, you should have:

  • Up to 2 years of experience in a customer service, customer support, or related technical support role.
  • Basic understanding of technology-based customer support.
  • Proficiency in both written and spoken English.
  • Higher-level education in a technology discipline or technical certifications.
  • Proficiency in MS Office, including Outlook, PowerPoint, Excel, etc.

Benefits

We offer a competitive salary, comprehensive benefits package, and opportunities for growth and development in a dynamic and supportive environment.



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