Customer Support Representative
hace 3 semanas
Cognizant Customer Support Representative Job Overview
We are seeking an exceptional Customer Support Representative to join our team at Cognizant. As a Customer Support Representative, you will play a critical role in delivering exceptional customer support and ensuring customer satisfaction.
Key Responsibilities:
• Deliver proactive and reactive support to customers, partners, and internal teams via various channels.
• Troubleshoot customer inquiries and issues with Docusign products, including account access, setup, document workflows, billing, and more.
• Utilize support tools and resources to solve customer queries, including telephone, chat, Salesforce, Jira, and Docusign proprietary systems.
• Identify improvements to the product, bugs, and opportunities to enhance the customer experience.
• Promote Docusign products and services to customers and prospective customers.
• Meet and exceed Docusign Customer Support service level goals.
• Manage communication between Docusign and customers, ensuring timely updates and effective issue resolution.
Requirements:
• Fluent in English.
• Superior oral and written communication skills.
• High School Diploma.
• Self-motivated, goal-oriented, highly collaborative, creative, excellent organizational, and time management skills.
• Effective communication skills, a key component of this role, with audiences that include customers and peers.
Why Cognizant?
Cognizant is a leading IT services provider that values exceptional customer support. We offer ongoing support and funding for training and development, a highly competitive benefits and salary package, and the opportunity to work with leading global companies. We are committed to respecting human rights and building a better future by helping people and the environment. We invest in people's well-being and create conditions for everyone to thrive.
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