Customer Support Representative

hace 3 semanas


HerediaHEAFZ Edificio, Costa Rica Cognizant A tiempo completo

Cognizant Customer Support Representative Job Overview

We are seeking an exceptional Customer Support Representative to join our team at Cognizant. As a Customer Support Representative, you will play a critical role in delivering exceptional customer support and ensuring customer satisfaction.

Key Responsibilities:

• Deliver proactive and reactive support to customers, partners, and internal teams via various channels.

• Troubleshoot customer inquiries and issues with Docusign products, including account access, setup, document workflows, billing, and more.

• Utilize support tools and resources to solve customer queries, including telephone, chat, Salesforce, Jira, and Docusign proprietary systems.

• Identify improvements to the product, bugs, and opportunities to enhance the customer experience.

• Promote Docusign products and services to customers and prospective customers.

• Meet and exceed Docusign Customer Support service level goals.

• Manage communication between Docusign and customers, ensuring timely updates and effective issue resolution.

Requirements:

• Fluent in English.

• Superior oral and written communication skills.

• High School Diploma.

• Self-motivated, goal-oriented, highly collaborative, creative, excellent organizational, and time management skills.

• Effective communication skills, a key component of this role, with audiences that include customers and peers.

Why Cognizant?

Cognizant is a leading IT services provider that values exceptional customer support. We offer ongoing support and funding for training and development, a highly competitive benefits and salary package, and the opportunity to work with leading global companies. We are committed to respecting human rights and building a better future by helping people and the environment. We invest in people's well-being and create conditions for everyone to thrive.



  • Heredia,HE-AFZ, Edificio, Costa Rica Cognizant A tiempo completo

    About the RoleWe're looking for a skilled Customer Support Representative to join our team at Cognizant. As a key member of our support team, you'll be responsible for delivering exceptional customer support, troubleshooting issues, and resolving inquiries in a timely and professional manner.ResponsibilitiesProactive and Reactive Support: Provide support to...


  • Heredia,HE-AFZ, Edificio, Costa Rica Cognizant A tiempo completo

    We’re hiring! At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing...


  • Heredia,HE-AFZ, Edificio, Costa Rica Cognizant A tiempo completo

    We’re hiring! At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing...


  • Heredia,HE-AFZ, Edificio, Costa Rica Cognizant A tiempo completo

    We’re hiring! At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing...


  • Heredia,HE-AFZ, Edificio, Costa Rica Cognizant A tiempo completo

    We’re hiring!At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing...


  • Heredia,HE-AFZ, Edificio, Costa Rica Cognizant A tiempo completo

    Position SummaryThe Core Support Expert is a pivotal role within Docusign's customer service delivery, acting as a strategic advisor to customers while serving as their primary point of contact. Our commitment to delivering exceptional customer experiences is exemplified by the Core Customer Support Expert, who embodies technical proficiency,...


  • Heredia,HE-AFZ, Edificio, Costa Rica Cognizant A tiempo completo

    Position SummaryThe Core Support Expert is a pivotal role within Docusign's customer service delivery, acting as a strategic advisor to customers while serving as their primary point of contact. Our commitment to delivering exceptional customer experiences is exemplified by the Core Customer Support Expert, who embodies technical proficiency,...


  • Heredia,HE-AFZ, Edificio, Costa Rica Cognizant A tiempo completo

    We’re hiring! At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives...


  • Heredia,HE-AFZ, Edificio, Costa Rica Cognizant A tiempo completo

    We’re hiring! At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives...


  • Heredia,HE-AFZ, Edificio, Costa Rica Cognizant A tiempo completo

    We're looking for a skilled Customer Support Representative to join our team at Cognizant.As a key member of our support team, you will be responsible for delivering exceptional customer experiences, ensuring timely issue resolution, and providing proactive support to our clients.Key responsibilities include:Proactive and Reactive Support: Provide timely and...


  • Heredia,HE-AFZ, Edificio, Costa Rica Cognizant A tiempo completo

    About CognizantCognizant is a leading provider of information technology and consulting services, committed to creating value for its clients through innovative solutions. We aim to make the digital world work better for everyone.Job Title: Customer Support RepresentativeThis role offers an exceptional opportunity to join our team as a Customer Support...

  • Customer Support Expert

    hace 3 semanas


    Heredia,HE-AFZ, Edificio, Costa Rica Cognizant A tiempo completo

    Job SummaryThe Core Support Expert is a pivotal role within Cognizant's customer service delivery, acting as a strategic advisor to customers while serving as their primary point of contact. Our commitment to delivering exceptional customer experiences is exemplified by the Core Customer Support Expert, who embodies technical proficiency,...


  • Heredia,HE-AFZ, Edificio, Costa Rica Cognizant A tiempo completo

    We're looking for a skilled Customer Support Specialist to join our team at Cognizant.As a key member of our customer support team, you will be responsible for providing exceptional customer service by troubleshooting issues, resolving inquiries, and managing account, billing, and subscription queries.This role demands professional proficiency, effective...


  • Heredia,HE-AFZ, Edificio, Costa Rica Cognizant A tiempo completo

    Job SummaryWe are seeking a Process Executive with 0 to 2 years of experience to join our team. The ideal candidate will have experience in Customer Voice and a keen interest in Order Fulfillment Marketing & Branding Order Planning and Supply Chain - Consumer Goods. This role involves managing customer interactions and ensuring smooth order processing to...

  • Customer Support Expert

    hace 3 semanas


    Heredia,HE-AFZ, Edificio, Costa Rica Cognizant A tiempo completo

    Core Support Expert RoleAt Cognizant, we're seeking a dedicated and customer-focused professional to join our team as a Core Support Expert. This pivotal role is a strategic advisor to our customers, acting as their primary point of contact while embodying technical proficiency, customer-centricity, and a collaborative approach.Key Responsibilities:•...


  • Heredia,HE-AFZ, Edificio, Costa Rica Cognizant A tiempo completo

    Company Overview:Cognizant is a leading digital sector company, valuing diverse perspectives and providing career growth opportunities.Salary:$60,000 - $80,000 per annum, based on experience and qualifications.Job Description:We have an exciting opportunity for a Customer Support Representative to ensure exceptional customer support by troubleshooting...


  • Heredia,HE-AFZ, Edificio, Costa Rica Cognizant A tiempo completo

    Job SummaryWe are seeking a Senior Process Executive - CHD with 2 to 6 years of experience to join our team. The ideal candidate will have strong English speaking skills and domain expertise in ISV and Hi-Tech. This hybrid role requires a proactive individual who can manage day-to-day operations efficiently. The position offers a day shift with no travel...


  • Heredia,HE-AFZ, Edificio, Costa Rica Cognizant A tiempo completo

    Job SummaryWe are seeking a Senior Process Executive - CHD with 2 to 6 years of experience to join our team. The ideal candidate will have strong English speaking skills and domain expertise in ISV and Hi-Tech. This hybrid role requires a proactive individual who can manage day-to-day operations efficiently. The position offers a day shift with no travel...

  • Customer Service Advocate

    hace 3 semanas


    Heredia,HE-AFZ, Edificio, Costa Rica Cognizant A tiempo completo

    We are seeking a dedicated Customer Service Advocate to join our team at Cognizant. As a key member of our support team, you will play a critical role in delivering exceptional customer experiences.Key Responsibilities:Proactive and reactive support for customers, partners, and internal teamsIssue troubleshooting and resolution through various support...

  • Customer Service Advocate

    hace 3 semanas


    Heredia,HE-AFZ, Edificio, Costa Rica Cognizant A tiempo completo

    We're CognizantJoin Our Dynamic TeamAt Cognizant, we're seeking an exceptional Customer Service Advocate to become a vital part of our team. Our company is a leading player in the digital sector worldwide, offering a Great Place To Work where innovation thrives and growth opportunities abound. As a Customer Service Advocate, you will be part of an inclusive...