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Customer Service Advocate
hace 2 meses
We're Cognizant
Join Our Dynamic Team
At Cognizant, we're seeking an exceptional Customer Service Advocate to become a vital part of our team. Our company is a leading player in the digital sector worldwide, offering a Great Place To Work where innovation thrives and growth opportunities abound. As a Customer Service Advocate, you will be part of an inclusive culture that values diverse perspectives and promotes career development.
Key ResponsibilitiesProactive and Reactive Support
Deliver top-notch support for our customers, partners, and internal teams by resolving issues, addressing subscription inquiries, and providing exceptional assistance.
Issue Troubleshooting
Efficiently handle incoming support channels to troubleshoot customer inquiries and issues, including account access, setup, document workflows, billing, and more.
Support Tools Utilization
Utilize support tools and resources to solve customer queries, including telephone, chat, Salesforce, Jira, and other proprietary systems.
Product Improvement Identification
Proactively identify improvements to our products, identify bugs, and discover opportunities to enhance the customer experience.
Communication Management
Manage communication between clients and customers to ensure timely updates and effective resolution of issues.
Customer Advocacy
Serve as an advocate for customer needs and feedback within our organization, working to improve overall customer experience and satisfaction.
Internal Peer Support
Provide support for internal peers on product knowledge and engagement paths.
