Customer Service Representative

hace 3 semanas


HerediaHEAFZ Edificio, Costa Rica Cognizant A tiempo completo


Job Summary

We are seeking a Senior Process Executive - CHD with 2 to 6 years of experience to join our team. The ideal candidate will have strong English speaking skills and domain expertise in ISV and Hi-Tech. This hybrid role requires a proactive individual who can manage day-to-day operations efficiently. The position offers a day shift with no travel requirements.


Responsibilities

3 to 5 years working in a servicecustomer servicesales organization

Professional customer service skills solutions mindset helping nature passion for the customer and customer experience

Demonstrated capability to create worldclass customer experiences with each and every interaction

Fluent in English Written Oral

Must have exceptional grammar and typing accuracy skills experience with business communication

Client focused and solutions oriented Good problem solving and analytical skills

Ability to comprehend and analyze client situations and apply the right solution

Ability to collaborate and work effectively on a team

Selflearner interested in both the how and the why

Ability to educate customers on policy and product questions

Ability to prioritize effectively according to changing circumstances and manage multiple projects while maintaining strict attention to detail

Ability to follow processes without being blinkered by them



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