Customer Support Representative

hace 3 semanas

HerediaHEAFZ Edificio, Costa Rica Cognizant A tiempo completo

We’re hiring

At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career growth and development opportunities. #WelcomeToCognizant

We have an exciting opportunity for an exceptional individual to work supporting one of our clients as a Customer Support Representative.

The Core Expert ensures exceptional customer support by troubleshooting issues, resolving inquiries, and managing account, billing, and subscription queries. This role demands professional proficiency, effective communication, and problem-solving skills, significantly enhancing customer satisfaction and contributing to the organization's overall success through superior service delivery.

Responsibilities

• Proactive and Reactive Support: Deliver proactive and reactive support for customers, partners, and Docusign internal teams to resolve issues, address subscription inquiries, and provide exceptional support for Docusign products and associated services.

• Issue Troubleshooting: Handle incoming support channels to troubleshoot customers' inquiries and issues with Docusign products, including account access, setup, document workflows, billing, etc.

• Support Tools Utilization: Utilize support tools and resources necessary to solve customer queries, including telephone, chat, Salesforce, Jira, and Docusign proprietary systems.

• Product Improvement Identification: Proactively identify improvements to the product, identify bugs, and discover opportunities to enhance the customer experience.

• Product Promotion: Promote Docusign products and services to customers and prospective customers via consultative discussion and evaluation of their service and support needs.

• Service Level Goals: Meet and exceed Docusign Customer Support service level goals.

• Communication Management: Manage communication between Docusign and customers, ensuring timely updates and effective resolution of issues.

• Customer Advocacy: Serve as an advocate for customer needs and feedback within the organization, working to improve overall customer experience and satisfaction.

• Internal Peer Support: Provide support for internal peers on product knowledge and engagement paths Basic Qualifications

• Fluent in English

• Superior oral and written communication skills

• High School Diploma

• Self-motivated, goal-oriented, highly collaborative, creative, excellent organizational and time management skills

• Effective communication skills, a key component of this role, with audiences that include customers and peer.

• Previous customer-facing role experience (e.g., hospitality, customer service, etc.)

Qualifications

• Fluent in English

• Superior oral and written communication skills

• High School Diploma

• Self-motivated, goal-oriented, highly collaborative, creative, excellent organizational and time management skills

• Effective communication skills, a key component of this role, with audiences that include customers and peers

• Previous customer-facing role experience (e.g., hospitality, customer service, etc.)

Why Cognizant?

Improve your career in one of the largest and fastest growing IT services providers worldwide
Receive ongoing support and funding with training and development plans
Have a highly competitive benefits and salary package
Get the opportunity to work for leading global companies
We are committed to respecting human rights and build a better future by helping your minds and the environment
We invest in people and their wellbeing.

We create conditions for everyone to thrive. We do not discriminate based on race, religion, color, sex, age, disability, nationality, sexual orientation, gender identity or expression, or for any other reason covered.

At Cognizant we believe than our culture makes us stronger
Join us now

#BeCognizant #IntuitionEngineered

  • Customer Support Representative

    hace 3 semanas

    Heredia,HE-AFZ, Edificio, Costa Rica Cognizant A tiempo completo

    About the RoleWe're looking for a skilled Customer Support Representative to join our team at Cognizant. As a key member of our support team, you'll be responsible for delivering exceptional customer support, troubleshooting issues, and resolving inquiries in a timely and professional manner.ResponsibilitiesProactive and Reactive Support: Provide support to...

  • Customer Support Representative

    hace 3 semanas

    Heredia,HE-AFZ, Edificio, Costa Rica Cognizant A tiempo completo

    We’re hiring! At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing...

  • Customer Support Representative

    hace 3 semanas

    Heredia,HE-AFZ, Edificio, Costa Rica Cognizant A tiempo completo

    Cognizant Customer Support Representative Job OverviewWe are seeking an exceptional Customer Support Representative to join our team at Cognizant. As a Customer Support Representative, you will play a critical role in delivering exceptional customer support and ensuring customer satisfaction.Key Responsibilities:• Deliver proactive and reactive support to...

  • Customer Support Representative

    hace 4 semanas

    Heredia,HE-AFZ, Edificio, Costa Rica Cognizant A tiempo completo

    We’re hiring! At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing...

  • Customer Support Representative

    hace 3 semanas

    Heredia,HE-AFZ, Edificio, Costa Rica Cognizant A tiempo completo

    We’re hiring!At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing...

  • Customer Support Representative

    hace 3 semanas

    Heredia,HE-AFZ, Edificio, Costa Rica Cognizant A tiempo completo

    Position SummaryThe Core Support Expert is a pivotal role within Docusign's customer service delivery, acting as a strategic advisor to customers while serving as their primary point of contact. Our commitment to delivering exceptional customer experiences is exemplified by the Core Customer Support Expert, who embodies technical proficiency,...

  • Customer Support Representative

    hace 3 semanas

    Heredia,HE-AFZ, Edificio, Costa Rica Cognizant A tiempo completo

    Position SummaryThe Core Support Expert is a pivotal role within Docusign's customer service delivery, acting as a strategic advisor to customers while serving as their primary point of contact. Our commitment to delivering exceptional customer experiences is exemplified by the Core Customer Support Expert, who embodies technical proficiency,...

  • Customer Support Representative

    hace 3 semanas

    Heredia,HE-AFZ, Edificio, Costa Rica Cognizant A tiempo completo

    We’re hiring! At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives...

  • Customer Support Representative

    hace 3 semanas

    Heredia,HE-AFZ, Edificio, Costa Rica Cognizant A tiempo completo

    We’re hiring! At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives...

  • Customer Support Specialist

    hace 2 semanas

    Heredia,HE-AFZ, Edificio, Costa Rica Cognizant A tiempo completo

    We're looking for a skilled Customer Support Representative to join our team at Cognizant.As a key member of our support team, you will be responsible for delivering exceptional customer experiences, ensuring timely issue resolution, and providing proactive support to our clients.Key responsibilities include:Proactive and Reactive Support: Provide timely and...

  • Customer Service Ambassador

    hace 5 días

    Heredia,HE-AFZ, Edificio, Costa Rica Cognizant A tiempo completo

    About CognizantCognizant is a leading provider of information technology and consulting services, committed to creating value for its clients through innovative solutions. We aim to make the digital world work better for everyone.Job Title: Customer Support RepresentativeThis role offers an exceptional opportunity to join our team as a Customer Support...

  • Customer Support Expert

    hace 3 semanas

    Heredia,HE-AFZ, Edificio, Costa Rica Cognizant A tiempo completo

    Job SummaryThe Core Support Expert is a pivotal role within Cognizant's customer service delivery, acting as a strategic advisor to customers while serving as their primary point of contact. Our commitment to delivering exceptional customer experiences is exemplified by the Core Customer Support Expert, who embodies technical proficiency,...

  • Customer Support Specialist

    hace 3 semanas

    Heredia,HE-AFZ, Edificio, Costa Rica Cognizant A tiempo completo

    We're looking for a skilled Customer Support Specialist to join our team at Cognizant.As a key member of our customer support team, you will be responsible for providing exceptional customer service by troubleshooting issues, resolving inquiries, and managing account, billing, and subscription queries.This role demands professional proficiency, effective...

  • Customer Service Representative

    hace 3 meses

    Heredia,HE-AFZ, Edificio, Costa Rica Cognizant A tiempo completo

    Job SummaryWe are seeking a Process Executive with 0 to 2 years of experience to join our team. The ideal candidate will have experience in Customer Voice and a keen interest in Order Fulfillment Marketing & Branding Order Planning and Supply Chain - Consumer Goods. This role involves managing customer interactions and ensuring smooth order processing to...

  • Customer Support Expert

    hace 3 semanas

    Heredia,HE-AFZ, Edificio, Costa Rica Cognizant A tiempo completo

    Core Support Expert RoleAt Cognizant, we're seeking a dedicated and customer-focused professional to join our team as a Core Support Expert. This pivotal role is a strategic advisor to our customers, acting as their primary point of contact while embodying technical proficiency, customer-centricity, and a collaborative approach.Key Responsibilities:•...

  • Senior Customer Experience Liaison

    hace 5 días

    Heredia,HE-AFZ, Edificio, Costa Rica Cognizant A tiempo completo

    Company Overview:Cognizant is a leading digital sector company, valuing diverse perspectives and providing career growth opportunities.Salary:$60,000 - $80,000 per annum, based on experience and qualifications.Job Description:We have an exciting opportunity for a Customer Support Representative to ensure exceptional customer support by troubleshooting...

  • Customer Service Representative

    hace 4 semanas

    Heredia,HE-AFZ, Edificio, Costa Rica Cognizant A tiempo completo

    Job SummaryWe are seeking a Senior Process Executive - CHD with 2 to 6 years of experience to join our team. The ideal candidate will have strong English speaking skills and domain expertise in ISV and Hi-Tech. This hybrid role requires a proactive individual who can manage day-to-day operations efficiently. The position offers a day shift with no travel...

  • Customer Service Representative

    hace 3 semanas

    Heredia,HE-AFZ, Edificio, Costa Rica Cognizant A tiempo completo

    Job SummaryWe are seeking a Senior Process Executive - CHD with 2 to 6 years of experience to join our team. The ideal candidate will have strong English speaking skills and domain expertise in ISV and Hi-Tech. This hybrid role requires a proactive individual who can manage day-to-day operations efficiently. The position offers a day shift with no travel...

  • Customer Service Advocate

    hace 3 semanas

    Heredia,HE-AFZ, Edificio, Costa Rica Cognizant A tiempo completo

    We are seeking a dedicated Customer Service Advocate to join our team at Cognizant. As a key member of our support team, you will play a critical role in delivering exceptional customer experiences.Key Responsibilities:Proactive and reactive support for customers, partners, and internal teamsIssue troubleshooting and resolution through various support...

  • Customer Service Advocate

    hace 3 semanas

    Heredia,HE-AFZ, Edificio, Costa Rica Cognizant A tiempo completo

    We're CognizantJoin Our Dynamic TeamAt Cognizant, we're seeking an exceptional Customer Service Advocate to become a vital part of our team. Our company is a leading player in the digital sector worldwide, offering a Great Place To Work where innovation thrives and growth opportunities abound. As a Customer Service Advocate, you will be part of an inclusive...