Customer Service Advocate

hace 3 semanas


HerediaHEAFZ Edificio, Costa Rica Cognizant A tiempo completo

We are seeking a dedicated Customer Service Advocate to join our team at Cognizant. As a key member of our support team, you will play a critical role in delivering exceptional customer experiences.

Key Responsibilities:

  • Proactive and reactive support for customers, partners, and internal teams
  • Issue troubleshooting and resolution through various support channels
  • Utilization of support tools and resources to solve customer queries
  • Identifying improvements to the product and enhancing the customer experience
  • Effective communication management and customer advocacy
  • Internal peer support and knowledge sharing

Basic Qualifications:

  • Fluent in English
  • Superior oral and written communication skills
  • High School Diploma
  • Self-motivated, goal-oriented, and highly collaborative

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