Customer Service Advocate
hace 3 semanas
We are seeking a dedicated Customer Service Advocate to join our team at Cognizant. As a key member of our support team, you will play a critical role in delivering exceptional customer experiences.
Key Responsibilities:
- Proactive and reactive support for customers, partners, and internal teams
- Issue troubleshooting and resolution through various support channels
- Utilization of support tools and resources to solve customer queries
- Identifying improvements to the product and enhancing the customer experience
- Effective communication management and customer advocacy
- Internal peer support and knowledge sharing
Basic Qualifications:
- Fluent in English
- Superior oral and written communication skills
- High School Diploma
- Self-motivated, goal-oriented, and highly collaborative
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