Customer Support Representative

hace 2 semanas


HerediaHEAFZ Edificio, Costa Rica Cognizant A tiempo completo

We’re hiring

At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career growth and development opportunities. #WelcomeToCognizant

Responsibilities

• Proactive and Reactive Support: Deliver proactive and reactive support for customers, partners, and internal teams to resolve issues, address subscription inquiries, and provide exceptional support

• Issue Troubleshooting: Handle incoming support channels to troubleshoot customers' inquiries and issues, including account access, setup, document workflows, billing, etc.

• Support Tools Utilization: Utilize support tools and resources necessary to solve customer queries, including telephone, chat, Salesforce, Jira, and some other proprietary systems.

• Product Improvement Identification: Proactively identify improvements to the product, identify bugs, and discover opportunities to enhance the customer experience..

• Communication Management: Manage communication between client and customers, ensuring timely updates and effective resolution of issues.

• Customer Advocacy: Serve as an advocate for customer needs and feedback within the organization, working to improve overall customer experience and satisfaction.

• Internal Peer Support:

Provide support for internal peers on product knowledge and engagement paths Basic Qualifications

• Fluent in English

• Superior oral and written communication skills

• High School Diploma

• Self-motivated, goal-oriented, highly collaborative, creative, excellent organizational and time management skills

• Effective communication skills, a key component of this role, with audiences that include customers and peers

• Previous customer-facing role experience (e.g., hospitality, customer service, etc.)



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