Customer Support Representative
hace 2 semanas
We’re hiring
At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career growth and development opportunities. #WelcomeToCognizant
Responsibilities
• Proactive and Reactive Support: Deliver proactive and reactive support for customers, partners, and internal teams to resolve issues, address subscription inquiries, and provide exceptional support
• Issue Troubleshooting: Handle incoming support channels to troubleshoot customers' inquiries and issues, including account access, setup, document workflows, billing, etc.
• Support Tools Utilization: Utilize support tools and resources necessary to solve customer queries, including telephone, chat, Salesforce, Jira, and some other proprietary systems.
• Product Improvement Identification: Proactively identify improvements to the product, identify bugs, and discover opportunities to enhance the customer experience..
• Communication Management: Manage communication between client and customers, ensuring timely updates and effective resolution of issues.
• Customer Advocacy: Serve as an advocate for customer needs and feedback within the organization, working to improve overall customer experience and satisfaction.
• Internal Peer Support:
Provide support for internal peers on product knowledge and engagement paths Basic Qualifications
• Fluent in English
• Superior oral and written communication skills
• High School Diploma
• Self-motivated, goal-oriented, highly collaborative, creative, excellent organizational and time management skills
• Effective communication skills, a key component of this role, with audiences that include customers and peers
• Previous customer-facing role experience (e.g., hospitality, customer service, etc.)
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