Technical Documentation Specialist

hace 3 semanas


San José, San José, Costa Rica Global Services Business A tiempo completo

An internationally recognized Global Services Business is seeking a skilled Technical Documentation Specialist to create comprehensive documentation for its data security tools, policies, and training.

This role involves working closely with cyber security experts to ensure that all documentation meets the highest standards of clarity, accuracy, and relevance. Your contributions will play a crucial role in enhancing customers' understanding and utilization of our data security tools.

**Key Responsibilities:**

  • Develop and maintain technical documentation for data security tools, processes, training, and services, including user guides, manuals, policy documents, and SOPs.
  • Collaborate with cyber security engineers, product managers, and other stakeholders to gather necessary information for documentation.
  • Review and edit technical documents for clarity, grammatical accuracy, and consistency.
  • Translate complex technical information into clear, concise, and easy-to-understand language for various audiences, including senior-level managers.
  • Ensure technical documentation is up-to-date with the latest product releases and security guidelines.
  • Manage documentation projects, including planning, scheduling, and tracking, to meet deadlines.
  • Present documentation in various formats, such as text documents, slideshows, and infographics.

**Requirements and Qualifications:

  • Bachelor's degree in Communications, Cyber Security, Computer Science, Information Technology, or a related field.
  • A minimum of 5 years of experience in technical writing, with a strong focus on cyber security or related technology fields.
  • Excellent written and verbal communication skills, with a keen eye for detail.
  • Ability to understand and document complex technical concepts and processes.
  • Strong project management skills and ability to work under tight deadlines.
  • Familiarity with cyber security principles, technologies, and best practices.

**Additional Requirements:

  • Advanced certifications in technical writing (e.g., Certified Technical Professional Writer).
  • Experience with data security or data loss prevention.
  • Proven track record of improving user engagement through documentation.

The estimated salary for this position is $120,000 per year, based on industry standards and the location of the company.



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