Digital Fraud Prevention Specialist

hace 2 días


San Francisco, Heredia, Costa Rica Hewlett Packard A tiempo completo

**Job Summary:**

We are seeking a highly skilled Fraud Prevention Analyst to join our Business-to-Consumer Fraud team. In this role, you will report directly to the Fraud Prevention Manager and be responsible for identifying and preventing fraud trends that may affect our operations.

**Key Responsibilities:

  • Subject Matter Expert of US and Canada Stores, including tools and processes.
  • Recognize and prevent fraud trends from affecting the operation.
  • Solve customer needs as a first point of contact for escalations and support for the team.
  • Communicate with customers to identify fraudulent behaviors.
  • Serve all business partners' needs by actively participating in internal projects.
  • Take measured risks and follow daily strategy and processes.
  • Provide weekend support.

**Qualifications:**

  • Mastery of English language 90%.
  • Strong written and verbal communication skills.
  • Great analytical skill.
  • Capable of reporting, graphing, and analyzing in Excel and Power Point.
  • Intermediate - Advanced Excel skills (knowledge test will be applied).
  • Self-starter and quality driven.
  • Interest in accomplishing goals and exceeding expectations.
  • Capable of developing talent and sharing leadership.
  • Minimum of 2-year experience in Transnational Company.
  • Previous fraud prevention experience is required.
  • Knowledge in Chargebacks and Payment Fraud is desirable.
  • University degree in Business Administration or Finance is a plus.


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