Cross-Border Payment Specialist

hace 7 días


San José, San José, Costa Rica Convera A tiempo completo

About Convera

At Convera, we leverage our decades-long experience in the cross-border payments industry to provide innovative payment solutions that cater to the evolving needs of our customers. Our teams care deeply about the value we bring to our customers, which makes Convera a rewarding place to work.

Key Responsibilities

This role involves:

  • Facilitating the effective identification and resolution of customer and banking partner inquiries related to payment transactions.
  • Building and maintaining relationships with key internal and external stakeholders to ensure SLAs and KPIs are adhered to.
  • Resolving multi-channel payment queries, providing immediate answers where possible and referring to banking partners when necessary.
  • Accurately processing cancellations, reissues, and refunds requests in accordance with agreed SLAs.

Qualifications

To succeed in this role, you will need:

  • Advanced ability to read and interpret bank messages.
  • Advanced mathematical ability.
  • Good knowledge of local and international payment methods.
  • Good knowledge of FX markets and commercial awareness.
  • Ability to update process documents and Standard Work Sheets.
  • High degree of accuracy and attention to details.
  • High degree of self-motivation.
  • Professional telephone manner with an ability to develop rapport with banking partners and internal stakeholders.
  • Excellent written and verbal communication skills in the English language.
  • Advanced problem solving.


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