Specialist, Payment Processing Operations

hace 7 días


San José, San José, Costa Rica Convera A tiempo completo

**Payment Processing Associate - (Shift pattern**: Sunday to Thursday - 6pm to 12am)

Are you looking to build a career in the financial services sector?
Ready to use your customer service, business, and administrative skills in a global business that is committed to making money move easy?
Then join our Global Payments team here at Convera as a Payment Processing Associate.
**Responsibilities**:

- Acts as an escalation point for payment processing teams.
- Ensures that any reconciliation anomalies are investigated thoroughly to conclusion.
- Identifies any trends/training needs as a result of reconciliation items and provides feedback to Team Leaders.
- May assist Team Leader with coordinating and supporting overall successful day-to-day team operations and more complex tasks or resolving issues.
- Work may include managing investigation cases, ensuring prompt and successful case resolution.
- Trains new staff members as well as providing coverage to support different shifts.
- Involved in projects and initiatives to enhance, streamline and automate the existing processes and reduce the risk of errors where applicable.
- Fluency in English (essential)
- Post-secondary education in Finance, Accounting, Economics or Administration preferred, or equivalent plus 4-5 years experience in an Operational environment.
- Ideally a minimum of 2 years progressive experience within the payments
- Strong mathematical, analytical and problem-solving skills.
- Ability to pay strict attention to detail while performing repetitive tasks.
- Ability to learn quickly and operate in a high-paced, high volume, dynamic environment.
- Good knowledge of MS Office.
Please note you must be able to attend our office in Santa Ana twice per week and adhere to a Sunday to Thursday - 6pm to 12am shift pattern.
About Convera

Convera is the largest non-bank B2B cross-border payments company in the world.
Formerly Western Union Business Solutions, we leverage decades of industry expertise and technology-led payment solutions to deliver smarter money movements to our customers - helping them capture more value with every transaction.
Convera serves more than 30,000 customers ranging from small business owners to enterprise treasurers to educational institutions to financial institutions to law firms to NGOs.
Our teams care deeply about the value we bring to our customers which makes Convera a rewarding place to work.
This is an exciting time for our organisation as we build our team with growth-minded, results-oriented people who are looking to move fast in an innovative environment.
As a truly global company with employees in over 20 countries, we are passionate about diversity; we seek and celebrate people from different backgrounds, lifestyles, and unique points of view.
We want to work with the best people and ensure we foster a culture of inclusion and belonging.
We offer an abundance of competitive perks and benefits including:

- Market competitive gross salary
- Great career growth and development opportunities in a global organisation
- A flexible working model including both office and remote working
- Paid holidays, time-off and leave policies for life events (maternity, paternity etc)
- Paid volunteering opportunities
- Night shift premium salary uplift of 12% of annual salary for hours worked between 10pm and 5am
- Access to on site nutritionist/physiotherapist/doctor at no extra cost

And much more
LI-DI1



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