Manager of Service Excellence

hace 1 semana


San Francisco, Heredia, Costa Rica Hewlett Packard A tiempo completo

**Job Description:**

The Manager of Service Excellence will be responsible for leading and developing product support or solution(s) planning over entire lifecycle. This includes conformance to pricing strategies, end-to-end service delivery and sales readiness and associated processes.

**Key Responsibilities Include:**

  • Performing business analysis, identifying root cause, and developing recommendations/solutions to drive business improvements.
  • Representing services on product or solution core teams and providing service requirements into product development stages/phases.

**Required Qualifications:**

Typically 5+ years to establish a proven track record in directly related business.

**Skills and Knowledge:**

  • Moderate knowledge of MPS and services industry.
  • Knowledge of company organization, policies, HPS services offerings, end to end processes, tools, and routes to market.


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