Manager of Service Excellence
hace 1 semana
**Job Description:**
The Manager of Service Excellence will be responsible for leading and developing product support or solution(s) planning over entire lifecycle. This includes conformance to pricing strategies, end-to-end service delivery and sales readiness and associated processes.
**Key Responsibilities Include:**
- Performing business analysis, identifying root cause, and developing recommendations/solutions to drive business improvements.
- Representing services on product or solution core teams and providing service requirements into product development stages/phases.
**Required Qualifications:**
Typically 5+ years to establish a proven track record in directly related business.
**Skills and Knowledge:**
- Moderate knowledge of MPS and services industry.
- Knowledge of company organization, policies, HPS services offerings, end to end processes, tools, and routes to market.
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