Compliance and Control Operations Lead

hace 5 días


San Francisco, Heredia, Costa Rica Citi A tiempo completo
About This Role

This position is part of the Institutional Client Group (ICG) KYC Ops team, responsible for providing high-quality Know Your Customer (KYC) services to clients across the business. The ICG KYC In-Process Quality team within this group focuses on ensuring the quality of KYC records.

Job Overview

The successful candidate will be part of a global team responsible for conducting quality control reviews across various business lines, including Trade and Treasury Services and Securities and Fund Services. This involves identifying areas of improvement and implementing corrective actions to enhance overall client due diligence account approval process quality and reduce lifecycle processing time.

Key Responsibilities
  • Determine the strategy and processes for all in-scope records
  • Develop and execute action plans to achieve required pass rates and sustainability targets
  • Ensure all procedures, checklists, and process maps are implemented and accurately describe established processes
  • Establish an in-process review team to detect errors early in the process before records are approved
  • Continuously assess the status of quality and implement steps to improve the quality of reviews
Requirements

To succeed in this role, you will need:

  • A proven track record with at least 10+ years of relevant KYC operations experience
  • Proficiency in consolidating data from numerous sources to create presentations for management and other stakeholders
  • Significant experience working with Excel, MS Office tools (including SharePoint), and other tools related to queries and data management
Qualifications

Please note that candidates should have a Management or Bachelor's Degree with at least 10 years' experience in a relevant domain. Strong analytical problem-solving abilities are also essential.



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