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Senior Quality Control Specialist for Compliance and Risk Management
hace 2 semanas
About the Role
The Senior Quality Control Specialist will be part of the ICG KYC Quality function, responsible for conducting quality control reviews across BCMA, Markets and CCB client population.
This role oversees the quality control work of a global team of up to 10 staff, ensuring transparent and open people management culture within the team. Key responsibilities include determining the strategy and process for all in-scope records, developing and executing action plans to achieve required pass rates and sustainability targets, and continuously assessing the status of quality and implementing steps to improve it.
Key Responsibilities
- Determine the strategy and process for all in-scope records
- Develop and execute action plans to achieve the required pass rates and sustainability targets (90%)
- Ensure all procedures, checklists, and process maps are implemented and accurately describe the established processes
- Establish an in-process review team to detect errors early in the process before the records are approved
- Continuously assess the status of quality and implement steps to improve it
- Define and closely monitor operational metrics relating to volume, efficiency, and quality measures
- Conduct root cause analysis within the overall client due diligence accounts approval process lifecycle by identifying and analyzing areas of common defects/issues/themes
- Provide granular and detailed MIS to operations managers, including common defects and root cause analysis, in order for them to implement change
- Work in partnership with the Training team and Operations to develop and implement action plans to improve quality based on monthly results/MIS
- Provide updates at regular meetings with Governance, Compliance, etc.
- Act as primary point of contact for assigned Quality functions
- Manage remediation projects/initiatives and report on progress as required
- Propose appropriate corrective action plan and best practices recommendations for identified issues through the continuous improvement process (CIP)
- Review Compliance feedback to ensure continuous improvements
- Assist with the preparation for audits - both internal and external regulatory reviews
- Assist with department projects/initiatives as requested
Requirements
- A proven track record with at least 8+ years of relevant KYC operations experience
- Proficiency at consolidating data from numerous sources to create presentations for all levels of management and other stakeholders
- Significant experience working with Excel, MS Office tools (including SharePoint), and other tools related to queries and data management
- Strong analytical problem-solving abilities
About Citi
Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
