SaaS Operations Specialist

hace 3 semanas


San Francisco, Heredia, Costa Rica Fullstack Labs A tiempo completo

FullStack Labs is the fastest-growing software consultancy in the Americas. We empower organizations like Uber, GoDaddy, MGM, Siemens, and Stanford University to build distributed software development teams and deliver transformational digital solutions.

We take pride in:

Offering life-changing career opportunities to talented software professionals across the Americas.
- Building highly-skilled software development teams for hundreds of the world's greatest companies.
- Having delivered hundreds of successful custom software solutions that positively impacted millions of users.
- Our 4.5-star rating on GlassDoor.
- Our client Net Promoter Score of 68, twice the industry average.

**Job Overview:**

We're seeking a SaaS Administrator to join our team. You'll work with our incredible clients in one of two ways:

_Team Augmentation: _You will integrate yourself directly into our client's team and collaborate with their existing designers and engineers daily.
- _ Design & Build: _You will work on a FullStack product team to develop and deliver a product to our clients.

**Requirements:**

3+ years of professional experience as a SaaS Administrator or similar role.
- Proficient in administering software, managing personnel, permissions, and overseeing operational access.
- Address backlog of tasks efficiently and complete projects within timelines.
- Problem-solving expertise: Identify issues, draft solutions, engage with relevant teams, and implement resolutions.
- Extensive experience in onboarding and offboarding various software/SKUs.
- Advanced English skills required.
- Experience working on Agile / Scrum teams.
- Successful completion of a four-year college degree is mandatory.
- Ability to take extreme ownership over your work and meet expectations consistently.
- Ability to identify with the goals of FullStack's clients and dedicate yourself to delivering commitments.

**What We Offer:**

A competitive salary range of $80,000 - $120,000 per year, paid in your local currency.
- 100% remote work arrangement.
- The opportunity to work with leading startups and Fortune 500 companies.
- English Classes and virtual company events each month.
- Ample opportunity for career advancement and continuing education opportunities.
- Depending on your location, other benefits may apply.

FullStack Labs is an equal opportunity workplace, committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form upon request during our hiring process.



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