Technical Service Representative

hace 5 días


San Francisco, Heredia, Costa Rica Citrix A tiempo completo

Citrix builds secure digital workspaces that enable employees to work from anywhere while ensuring the security and sustainability of their business. As a leading provider of virtual client computing and application delivery controller technology, we empower employees to work remotely or from anywhere, reducing commuting emissions and energy consumption.

This Customer Service Representative role is critical in delivering exceptional customer experiences by resolving complex issues and providing timely support. The successful candidate will possess:

  • Strong technical aptitude, including knowledge of Microsoft Windows and Office suites, various operating systems, and networking.
  • Excellent communication and interpersonal skills, with the ability to work collaboratively in a fast-paced environment.
  • Advanced English verbal and written communication skills (B2+) as well as excellent listening skills.
  • Experience with CRM systems and a disposition to work flexible schedules.

The primary responsibilities of this role include:

  • Managing customer cases while adhering to established Quality Assurance guidelines.
  • Determining root causes and providing resolutions for customer issues.
  • Resolving customer inquiries with minimal to moderate guidance.
  • Contributing to knowledge management systems by updating or crafting policies and procedures.
  • Working optimally in a team environment and collaborating cross-functionally.
  • Analyzing information and evaluating results to resolve client problems.

Citrix offers a comprehensive benefits package, including paid parental leave, health and wellness programs, employee assistance programs, retirement benefits, time off and absence programs, professional development opportunities, paid volunteer time, and charitable matching of employee donations.



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