Technical Service Representative
hace 2 semanas
Auxis is a leading provider of business process outsourcing (BPO) services, and we are seeking a talented Technical Service Representative to join our team.
About the Role:
This is a unique opportunity to work with a dynamic team and contribute to the success of our clients. As a Technical Service Representative, you will be responsible for providing technical support and resolving issues related to software applications, hardware devices, and network connectivity.
Key Responsibilities:
- Respond to client inquiries and resolve technical issues via phone, email, or chat.
- Collaborate with internal teams to resolve complex technical issues.
- Stay up-to-date with the latest technology trends and advancements.
Requirements:
- High school diploma or equivalent required.
- 1-2 years of experience in technical support or related field.
- Excellent communication and problem-solving skills.
- Knowledge of Microsoft Office 365, Active Directory, and VPN technologies.
Preferred Qualifications:
- Cisco CCNA certification.
- Microsoft MTA certification.
- Experience working in a high-volume call center environment.
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