Technical Service Representative

hace 2 semanas


San Francisco, Heredia, Costa Rica Auxis A tiempo completo

Auxis is a leading provider of business process outsourcing (BPO) services, and we are seeking a talented Technical Service Representative to join our team.

About the Role:

This is a unique opportunity to work with a dynamic team and contribute to the success of our clients. As a Technical Service Representative, you will be responsible for providing technical support and resolving issues related to software applications, hardware devices, and network connectivity.

Key Responsibilities:

  • Respond to client inquiries and resolve technical issues via phone, email, or chat.
  • Collaborate with internal teams to resolve complex technical issues.
  • Stay up-to-date with the latest technology trends and advancements.

Requirements:

  • High school diploma or equivalent required.
  • 1-2 years of experience in technical support or related field.
  • Excellent communication and problem-solving skills.
  • Knowledge of Microsoft Office 365, Active Directory, and VPN technologies.

Preferred Qualifications:

  • Cisco CCNA certification.
  • Microsoft MTA certification.
  • Experience working in a high-volume call center environment.


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