Rco Wfm Analyst, R&C Wfm Operations Specialist
hace 2 meses
At Amazon Support Services Costa Rica Srl, we are seeking a skilled Rco Wfm Analyst to join our Registration & Compliance Operations team. In this role, you will be responsible for ensuring the highest level of customer satisfaction and protection through effective workforce management.
Key Responsibilities:
- Develop and implement workforce management strategies to optimize staffing levels and improve service levels.
- Collaborate with team members to analyze data and identify areas for improvement.
- Communicate effectively with stakeholders to ensure seamless execution of business processes.
- Analyze and resolve complex issues related to workforce management.
Requirements:
- Minimum 9 months of experience in workforce management software.
- Strong numerical and analytical skills, with the ability to interpret and communicate data insights.
- Intermediate to advanced knowledge of Microsoft Excel, Outlook, Word, and PowerPoint.
- Ability to work in a fast-paced environment and meet tight deadlines.
What We Offer:
At Amazon Support Services Costa Rica Srl, we offer a dynamic and supportive work environment, with opportunities for growth and development. Our team is passionate about delivering exceptional customer experiences and making a positive impact on our customers' lives.
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