Rco Wfm Analyst, R&C Wfm Operations Specialist

hace 2 meses


San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

At Amazon Support Services Costa Rica Srl, we are seeking a skilled Rco Wfm Analyst to join our Registration & Compliance Operations team. In this role, you will be responsible for ensuring the highest level of customer satisfaction and protection through effective workforce management.

Key Responsibilities:

  • Develop and implement workforce management strategies to optimize staffing levels and improve service levels.
  • Collaborate with team members to analyze data and identify areas for improvement.
  • Communicate effectively with stakeholders to ensure seamless execution of business processes.
  • Analyze and resolve complex issues related to workforce management.

Requirements:

  • Minimum 9 months of experience in workforce management software.
  • Strong numerical and analytical skills, with the ability to interpret and communicate data insights.
  • Intermediate to advanced knowledge of Microsoft Excel, Outlook, Word, and PowerPoint.
  • Ability to work in a fast-paced environment and meet tight deadlines.

What We Offer:

At Amazon Support Services Costa Rica Srl, we offer a dynamic and supportive work environment, with opportunities for growth and development. Our team is passionate about delivering exceptional customer experiences and making a positive impact on our customers' lives.



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