Business Analyst

hace 3 días


San José, San José, Costa Rica Webhelp A tiempo completo

**Job Overview**

We are seeking a highly skilled Business Analyst to join our Webhelp team in Pavas, Costa Rica. This is an exciting opportunity for a talented professional to contribute to the success of our organization.

**Estimated Salary:** $45,000 - $60,000 per year

**Key Responsibilities:**

  • Analyze staffing and volume trends to optimize operational performance.
  • Develop short-term, medium-term, and long-term staffing plans to ensure accurate and timely execution.
  • Collaborate with various business units to schedule training and associate coaching.
  • Prepare financial forecasts based on historical trends and inputs from various sources.

**Requirements & Qualifications:**

  • Bachelor's Degree in a related field from a four-year college.
  • At least 1 year of experience in a similar role, preferably in the BPO industry.
  • English proficiency level B2 or C1.
  • Strong communication skills, both written and verbal.
  • Ability to multitask, prioritize, and meet deadlines.

**About the Location:

Pavas, Costa Rica offers a unique blend of urban and natural attractions, making it an ideal location for those who want to balance work and play. Our office is conveniently located near major transportation hubs, ensuring easy access to other parts of the city and surrounding areas.


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