Digital Operations Specialist
hace 1 mes
Estimate salary range for this position in San Jose, Costa Rica: $60,000 - $80,000 per year.
About Prime VideoPrime Video is a leading video streaming service that offers millions of titles on-demand to customers worldwide. As a key member of our team, you will play a critical role in ensuring the smooth operation of our platform.
Job Responsibilities- Monitor and report schedule deviations and non-adherence in real-time.
- Create and execute SQL queries to analyze large data sets.
- Allocate workflow titles across multiple sites globally and programs.
- Work on real-time tickets related to work allocation to maximize utilization.
- Prepare and communicate daily handoff reports to WFM leadership teams on SL performance.
- Recognize and initiate escalation processes for systems outages and submit problem tickets to the hot desk.
- Serve as the primary interface between WFM and Site Ops leadership to establish and strengthen a positive partnership.
We are looking for a highly skilled and experienced individual with:
- 1+ years of analytical field experience.
- Experience defining requirements and using data and metrics to draw business insights.
- Experience with SQL or ETL.
- Analytical, numerical, and mathematical skills.
- Written and verbal communication skills to interface effectively with staff, management, and various other internal and external customers.
- Able to make real-time effective decisions in uncertain and ambiguous circumstances.
- Demonstrated ability to communicate effectively in a multi-cultural environment.
- 1+ years of experience in workforce management or real-time capacity planning.
We offer a competitive compensation package including:
- Estimated salary range $60,000 - $80,000 per year.
- Opportunities for professional growth and development.
- A collaborative and dynamic work environment.
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