Human Resources Advisor

hace 1 semana


San Francisco, Heredia, Costa Rica Citi A tiempo completo
Job Summary

This is a critical role within the Citi Human Resources organization, focused on providing exceptional support to employees across various regions. As an HR Connect Specialist, you will be responsible for managing work volumes, ensuring operational metric targets are met, and collaborating with management to drive process improvements.

Key Responsibilities:

  • Monitor work volumes to achieve operational metrics by balancing incoming workload with available staff.
  • Provide effective assistance in escalations and root cause analysis using data analytics.
  • Work closely with management to implement process improvements and innovation projects.
  • Solve complex inquiries by investigating and resolving a wide variety of issues and requests.
  • Ensure all required information to solve employee inquiries is available and up-to-date.

Requirements:

  • Advanced proficiency in Portuguese language.
  • High school diploma or equivalent required.
  • Proficiency in MS Office applications (Excel, PowerPoint, Word, Outlook).
  • Excellent analytical and problem-solving skills.
  • Clear written and verbal communication skills.
  • Ability to adapt to change and manage diversity and cross-cultural understanding.
  • Conflict management and negotiation skills.
  • Able to teach and mentor others.
  • Strong relationship-building skills.
  • Critical thinking and time management skills.

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