Homecare Operations Director

hace 2 semanas


Alajuela, Alajuela, Costa Rica 3M A tiempo completo
Job Overview
As a Homecare Team Manager at 3M, you will be responsible for leading a team of professionals in the Medical Document, Clinical document Intake and Billing department. Your primary goal will be to ensure the successful collection of billing documents for Managed Care and Medicaid orders, while also maintaining excellent customer service and efficiency standards.

Key Responsibilities
  • Manage the Document Collection process for Managed Care and Medicaid Home Care orders
  • Ensure department meets overall KCI customer service, efficiency, and financial goals
  • Establish and maintain policies and procedures with support KCI and industry standards
  • Handle hiring and performance management for a hybrid workforce
  • Partners with other functional areas within the revenue cycle process to identify trends or issues which could potentially affect reimbursement

Requirements and Qualifications
  • 5 or more years of leadership experience
  • Demonstrated ability to initiate, organize and implement change
  • Ability to communicate effectively, both verbally and in writing
  • Demonstrated ability to deal with all level of employees and external business contacts while conveying a positive, service-oriented attitude
  • Demonstrated problem-solving skills
  • Ability to multi-task and adapt in a fast-paced and changing environment

Preferred Qualifications
  • 5 or more years of related healthcare experience
  • Bachelor's Degree preferable in Business or Management
  • 2 or more years of leadership experience at Manager level or above
  • Previous experience with the order to cash process for outpatient medical services for Medicare, Medicaid, Managed Care, Worker's Comp and Private Pay patients


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