Senior Technical Operations Specialist

hace 4 semanas


San Francisco, Heredia, Costa Rica Tebra A tiempo completo

About the Role

As a Customer Success Technology Administrator, you will be responsible for overseeing and administering various technology solutions used by the Customer Success organization. You will work closely with cross-functional teams to design, develop, test, and iterate technical solutions that meet the business needs of our rapidly scaling company.

Your Key Responsibilities

  • Design, develop, test, and iterate workflows in Salesforce, Gainsight, NiceInContact, and other software used by the Customer Success organization
  • Configure and administer solutions to support the goals and needs of our customers
  • Work with cross-functional teams to gather requirements and translate them into technical solution designs
  • Articulate and demonstrate solutions to internal customers by providing sound recommendations and prescribed best practices
  • Participate in design reviews and technical discussions with our technology partners and internal stakeholders
  • Isolate, triage, and resolve bugs/issues
  • Execute, manage, and assist in the development of technology roadmaps
  • Identify opportunities to improve existing solutions, features, and functionality
  • Play a key role in identifying emerging technology solutions that could align with Customer Success business needs or operational efficacies

Requirements

We are seeking an experienced system administrator with a strong background in Salesforce administration and experience working in a fast-paced production environment on a CRM platform. A general understanding of database concepts and troubleshooting/problem-solving skills are also required.

Salary Range

$80,000 - $110,000 per year, depending on experience.

Benefits

Tebra offers a competitive salary range, a wellness and childcare subsidy, a University/Education discount, and a number of resources to help you keep your mind and body healthy.

About Tebra

Kareo and PatientPop have joined forces to become Tebra, the digital backbone for practice well-being. Our team is united as Team Tebra, aiming to unlock better healthcare by helping independent practices bring modernized care to patients everywhere.

Our Values

  • Start with the Customer
  • Keep It Simple
  • Stay Entrepreneurial
  • Better Together
  • Celebrate Success


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